Montefiore Mount Vernon Hospital - Mt Vernon (NY)

1 /5 Vanessa Keesler: My 82-year-old father arrived by ambulance due to chest pains and pain going down his left arm. Doctor Sharona Schneid gave him Tylenol and was going to discharge him without doing any type of tests. I had to demand medical care in an emergency room. I am now reading the visit notes, and she put we came in for “generalized body aches”. I don’t think anyone would spend money on an ambulance for “body aches”. She also entered false information about his physical check/appearance. Not sure how you can determine all of that information after three minutes. I tried to call for a patient advocate, but of course the number is not in service. If a senior citizen with chest pains is not a priority in an emergency room, then I am afraid for others. I will not be returning to this Hospital ever again, and do not recommend anyone else visit. Update 2.22.25- The director of customer service and patient experience sent me a letter with her findings of my complaint, Which are even more fabricated than the doctor’s visit notes. These employees are very dangerous to the health and safety of the citizens of Mount Vernon.

5 /5 Lesley Charlene Robinson-Smiley: Im actually still a patient in the hospital right now. Only problem I have is the food is to bland. So nasty. They definitely need a better cook. But the staff is amazing. Kerri Ann, kat, and the entire 4th floor ICU and the entire 5th floor staff is amazing. They definitely goes above and beyond for the patients. The doctors are amazing. Wonderful nurse staff. They talk with patients and explain everything in details. Attitudes are amazing. Definitely no complaints. Housekeeping is amazing. Transport is amazing. Basically the entire hospital staff is amazing. All Im saying is thank you for everything

1 /5 Dannielle Hynez: Came to this hospital with chest pain. Waited 5 hours to just be discharged. Doctór and nurse didn’t come to check on me not once. Didn’t offer me anything. Staff on duty was laughing at my situation and no bed side manner. Still with no understanding of what going on. Dr. Sengal K Alazar MD. lied on my discharge papers. All in all one of the worst experiences I’ve had with hospitals.

5 /5 Jo-Anne D: Had a great experience at Montefiore Mt Vernon’s ER. I passed out at a restaurant and brought there to be checked out. The nurses were very kind and professional. They asked many questions about what happened and how I was feeling. The doctor was excellent. The technicians were great and I didn’t wait long for anything to be done. Everyone took great care of me and I was thankful for their care.

1 /5 Natalie Kriegler: My husband was hospitalized twice, unfortunately, at this hospital. The people who work at this hospital in the mental health unit are so rude its beyond believable. I went there once to sign in on the unit and mentioned that there wasnt a pen available and the woman said to me, and I quote: "well youll just have to wait". My time is valuable as Not only was I coming there to visit him but I also have working hours and I could not believe this abject rudeness and unprofessional response. My husband was treated abysmally in this place. It was so obnoxious that I ended up having to employ the assistance of a friend of his who had a very prominent position in the New Rochelle community and one of his cousins who was a police officer from Florida to write letters to try to get him extricated from this Hospital. The head of the mental health unit complied finally after seeing those letters and told me that he would agree to have my husband transferred. He ended up being transferred to St Vincents Hospital in Harrison where he recovered in a few weeks. I am disgusted with the treatment that my husband received here + their rudeness and reverse racism. I took a picture only of my husband and 0 other patient once for his cousin and the man who was an aide who was in the room called Security on me. No one else was in the picture but my husband so I think that this policy and this treatment is and Im going to say this... "reverse racism". They were an all black staff other than a few MDs and the social worker and clearly they didnt like whites. I think they should be ashamed of themselves for their abject rudeness and poor treatment of both my husband and me as a visitor. If I could give a 0 star rating I definitely would.