Kenzie Nails - Rochester (NY)

2 /5 JaQuesiah Dillard: I’ve been going to this nail shop for almost a year now and for me to go in there the day before Thanksgiving and get my nails done and have a rushed job done with my nails was not OK. My nails are uneven. They’re not even filed correctly and not the correct shape and for the employees to laugh along with the person who did my nails along with the co-owner or owner was ridiculous and very unprofessional and inappropriate

1 /5 Dezeray Smith: I came here on Tuesday and got a full long set that cost me $70 on Wednesday several nails started breaking off near where my real nail is I assume they weren’t thick enough. Thursday I came in I asked them can they fix my nails since I paid so much money for them and there already breaking after one day they fixed my nails and then when I’m proceeding to leave tell me I owe them $15 I feel it’s very unprofessional for them to mess up my nails and charge me an additional $15 so basically I pay $85 in total for some nails for wat. Ive been here 2 times and both times the same young girl has done my acrylics. Both times they have been terrible quality, and fallen off within a week. the service is not been welcoming or even worth the money.

1 /5 Dainese Davis: I am beyond livid with this place and their professionalism. I came to try this salon out and from the pictures on google and from Danny D. Page is what made me want to come here and after the way I was treated and disrespected will be the reason I don’t return being told I was being cheap and poor because I was complaining about the price I was charged which was $60 but the job I received wasn’t worth $60 and I feel if I’m not happy with what is on my body I should be able to get it fixed and not treated the way I was. I felt so unwelcome and disrespected. The only thing nice about this place was the daughter, she was willing to fix my nails and was nice and respectful to me, she wasn’t able to do what I originally wanted but did her best and I appreciate that and even tipped her for doing so.

1 /5 shianna brisson: My mother and I got pedicures and we’ve had worse but they were slightly too rough when asked to be more gentle, we got the deluxe package which includes a 7 min massage and we received maybe a 3 min massage. There was no one else waiting or in the shop but they continued to rush when not needed. Sloppy and not even. When we confronted them about what’s included in the package the man got snappy and ignored us on his phone and told us if we don’t like it then don’t come back and we surely will NEVER be back! Do not recommend!