Honey Nails & Spa - Rochester (NY)

5 /5 Darklighter601: Im really happy I decided to go there. My first experience with their service was excellent. I appreciate that they didnt try to pressure me into buying extras I didnt need. The staff were helpful and attentive without being pushy. It made the whole experience much more pleasant. Ill definitely be returning for future service. Its refreshing to find a place that focuses on customer satisfaction. I highly recommend giving them a try.

1 /5 Jessica Chamberlin: Worst pedicure experience of my life. No music playing , space heaters everywhere, staff was not friendly. My feet were only in the water to rinse off, no soaking at all, the man was rough and rude, I was told I couldnt use the massage feature of the chair which is half the reason I even wanted a pedicure, I selected the deluxe pedicure which was $45. When I went to pay I was informed it was an additional $25 because I wanted a French Pedicure. $70 for the worst pedicure of my life. I left feeling more tense than I was when I walked in hoping to relax. Never again!

5 /5 Jessica Hough: I have been to this nail salon many times, and each time I go in, I know I’m going to get quality work done and that it will be exactly what I want. The staff are very kind and do great work. Definitely worth the try!

3 /5 Free: I came in from out of town and treated my daughter and I to a pedicure. The experience was lacking in a few areas. The water temp and the basic pedicure were fine. I had been ill and my feet weren’t in the best condition. When the young man scraped my feet there was a lot of skin and he and the lady doing my daughter’s feet actually enjoyed a laugh about it in their language which was very rude. They never offered to turn on the massage chairs we figured it out on our own. When I went to get a different polish color he lifted my arm rest knocking my keys on the floor and never picked them up or apologized. Then we went to the toenail drying station and he left me there and never came back to check on me. I got up to ask twice if I was done and could barely understand what he said. After 15 minutes I finally got up to pay and he never took the paper towels he used as to separators off my feet so I left that way. I still tipped $15 dollars to teach a lesson in professional behavior. The shop is nice but I thought the man doing my feet was rude

1 /5 Courtney Rodak: I’ve been coming here since 2022 somewhat regularly even tho the quality and cleanliness is subpar. They use all the same files and sanding bands on every client and don’t disinfect their metal tools in between customers at all. Though I still ignored this and continued to come because it was easier and faster than doing them myself like I normally would. They know me well there and know I always tip and tip very well, this time I didn’t have cash on me and wasn’t able to provide my regular generous tip and as I turned around to leave the man cashing me out says “you need to leave tip. You HAVE to leave tip for employee. You don’t come back if you don’t tip” I am extremely shocked and disappointed in the way I was treated as a regular customer. I will absolutely not be coming back, as half the time I don’t even leave with what I asked for in the first place. They’re always rude, seem irritated and unwilling to do even simple “designs” like a French tip. I don’t normally leave reviews especially of this nature, but to say I’m upset is an understatement.