1 /5 Keeva Hudson: Bolsa Salon is where my good friend gets her nails done. I missed my appt with my tech, Julie, at VIP Nails and I decided to go closer to home. She’s on vacation as well as my backup tech, Lilly.
Michelle did a decent enough job to hold me over until my next appt.
The reason I rated this so low is because when I asked the price, Michelle said it was $50. All I received was a dip color, no designs, nothing extra. When I checked out she charged me $62. The $2 was a credit card charge. When I was at her table I saw her write $60 on her receipt book but I didn’t realize she was adding $10 extra to my service so I ignored it. She wrote it and slipped it in her draw quickly. When she realized I didn’t have cash she told me to bring cash the next time. Then she asked if I had Venmo. I said no. We walk to the register and the total was now $62. I was upset because she assumes I’m so tired I wouldn’t remember the price. I should have called her out but I’m never returning.
I don’t like businesses that cheat their customers. I don’t mind paying for services rendered. I always tip and because she was dishonest I only tipped $5 since clearly she desperately needed extra money. I called my friend and she told me she pays $50 for her dip powder. So now that I’ve confirmed that she robbed me, I’m writing this review.
I heard customers speaking during the appointment and they said the owner is in Vietnam or I would have walked back in and complained to her. I’m a middle aged woman who lives a drama free life and I did not want to cause a scene in this establishment over $10.
Update to your response. An apology would have sufficed. Blaming me when I did ask the price and changing the price she quoted me was an insult. So now I will post more pictures as proof. Your math is off. You raised the price $5 to make it look like I paid the correct amount. But if you reread my review you’ll see that the $62 DID NOT include my tip. $60+ $2+ $5=$67.00. I paid $60 for the nails, $2 for the service charge and I tipped $5.
