1 /5 Noah a: Ive never had a worse experience with any business. I used Carbone Collision because their repairs are guaranteed via my insurance. All my car needed was paint repair on two doors after it had been keyed and scratched. This is a brand new 2021 Nissan rogue which Id purchased in 01/2022. Carbone called me on 05/18/22 to tell me my vehicles paint repair was complete. When I inspected the vehicle I found that theyd left the vehicle filthy inside. Theyd left all sorts of white dusty substance all over the vehicle. The interior is black so you literally cant miss it. An employee looked at the vehicle and agreed that it was supposed to be detailed and the external issues in the paint and so-on was unacceptable.
So, we left if for another day for them to clean it. 05/19 rolls around and Im told its complete again. I arrived at the shop after work and upon inspection it was most certainly not cleaned. So that brings us to today, the third day in which Carbone told me this vehicle was completed. Now, the interior is definitely cleaner than it was, but there is discoloration of the steering wheel that wasnt there before, a sizable dent in the detailing that wasnt there before, and thats just the interior (which they again did not fully clean the white substance from).
On the outside, nearly every single surface has scratches in it. Im including pictures. Theres dried WHITE paint on my BLACK vehicle in several spots. My brand new car looks like its at least three years old, when its literally brand new off the lot as of 01/22. Im reporting them to my insurance. This was only supposed to be an easy paint repair, and instead my vehicle looks worse now than when it was vandalized!
EDIT: I just wanted to give a shout out to Chelsea (hope I spelled it right) who was the only Carbone employee that was helpful and I greatly appreciate her. Other than Chelsea, this is the worst experience and they completely ruined the exterior and interior of my vehicle.
