Browns Collision - Johnstown (NY)

5 /5 Hijabi 4Life: Ok so a deer ran into my car,most people say " I hit a deer" nope, deer ran into me on the highway. I was amazing calm upon impact,my NYC upbring paid off. I was able to drive home safely I called Browns Collision for the first time, they towed from my home to their shop and did some amazing work, so far so good wow, they really hooked up my "Babushka" my name for my car. I received a complete breakdown of all the work and original Toyota parts and was called and told about the process and the paint job is perfect.Browns even took care of returning my rental. I highly recommend Browns Collision for all your crash work and the coffee mug gift was great also. Im back on the road in a much needed and appreciated gas saving car.Please see before and after pics

5 /5 Adam Birch: A car pulled out in front of my wife and she T-boned them. Thankfully there was minimal damage (a cracked headlight and scratched bumper sums it up). We filed a claim against the other drivers insurance (Progressive) and they said this is the closest place to us. While we know we have other options (and rights under the law), we decided to give Browns a call to see what their process is and how quickly they can get us in. It was pretty straightforward. I stopped by so they could verify the quote we got from Progressive. Im pretty sure I spoke with Bobby (if you see this, I still have your card here - somewhere) and we went to look at the car. He looked at the paperwork from Progressive. Then he looked at the car. Paperwork. Car. He wanted to verify if a piece came with the headlight assembly to make sure the quote was accurate, so we went back inside and spent two minutes looking. (It came with it.) He was happy with the quote. We were happy that neither my wife or I had to be the middleman. Bobby let me know that they would go ahead and order all the parts after I signed whatever the paperwork was called (pretty much confirming they would be the ones doing repairs) and once they arrive hell give us a call. About a week later we got the call saying parts were in. We dropped the car off on a Tuesday afternoon. That next Monday we were picking it up. The repairs look great and they even semi-detailed the car - an added bonus for sure! Photos are currently only the before. I keep forgetting to get after pictures.

5 /5 kevin mccolgan: Nice shop..got an estimate within minutes..they ordered the parts and I will be dropping truck off in less then a week

5 /5 Jo Ann Brownell: I took my Ford Taurus for a repair to my car door. The service was friendly and professional. They got me right in and my car was ready in just a couple days time with quality workmanship. I would highly recommend them.

1 /5 Mandy Lee: Ii brought my car to Browns collision in Johnstown NY on 12/16/2024. Bobby the manager said that I would have my car back by Christmas Eve. I called on Christmas Eve and he told me that my car would be ready 2 days later. I called 2 days later and was told that my car would be ready another week later. I got my car back and it was still broken. I brought my car back. Now its January 7th 2025. I still dont have my car back. Bobby has lied Every time I talked to him. I WILL NEVER BRING MY CAR HERE AGAIN.