1 /5 Laura Nupponen: I used to like this place and have referred friends and family here. The owner is always so nice, but I haven’t seen her there the last few times I’ve gone, and I can’t go often because I don’t have babysitting-so it’s been a long time since I’ve seen her.
I got a regular pedi, gel mani last week and the gel polish was supposed to match the regular polish-OPI #100. The pedi was good, purple/magenta color, but the gel mani was not. The technician took forever and the polish was defective-it was a pale pink color after 3 coats. She even called over another technician to look at it, although they were speaking in another language so I don’t know what they said. She asked if I wanted another coat, but I was already late for my babysitter so I had to go.
The color was pink, but as the days went on, it morphed into a pink ring around the outside and no color in the middle. It’s the weirdest thing and definitely defective.
I went back to have it fixed in the evening yesterday. I started to show my nails to the tech closest to the door and she started yelling at me before I could even finish-“why do you come now? It’s busy now!” And I said “because now is when I have babysitting” and she continued yelling at me so I left. I’m not going back. I’ve been a loyal customer of theirs for over 9 years but I’m done with that place.I’ve also had issues trying to use my “punchy card” discount when I’ve gotten 10 punches or tried to combine cards. But I liked the owner and generally had ok experiences there. But I don’t see the owner anymore, and some of the staff need lessons in customer service to say the least. I’m never going back.
