Empire Insurance Services, LLC - Schenectady (NY)

Vincent Tebano Shirley Martinez is a fantastic State Farm agent. Whether youre new to State Farm or have been with them for years, Shirley brings a level of care and professionalism that truly stands out. In my case, I had been with State Farm for a while and was generally happy with the company, but I felt something was missing in the service I was receiving. When I switched to Shirley, the difference was immediate and remarkable. She’s responsive, knowledgeable, and genuinely invested in helping her clients. There’s a saying in the corporate world: “People don’t leave companies, they leave managers.” I think the same can apply to insurance—sometimes it’s not about the company, but about finding the right agent. For me, that agent is Shirley.

Ronald Knight I was introduced to Charles in May 2025. From the beginning, he was courteous and a pleasure to work with. It took me a few months to find the right vehicle, and Charles was there every step of the way. He was informative, responsive, and helped me secure the optimal auto insurance that best suited my needs. Charles presented options that not only maximized my savings but also aligned with what mattered most to me. I won’t say it was a pleasure working with you—because that would imply this journey is over. But as you mentioned, youre always available when needed, and you focus on building long-lasting customer relationships. Thank you for the great experience, Charles. — R.J.

Ruth Cotter In all of the years I’ve owned a car the Amy Aldrich insurance agency is hands down the friendliest, most helpful agency I have worked with. Amy and her staff are terrific! They are easy to work with, efficient, and proactive about working with you to determine the best coverage for your needs. I highly recommend their services.

Jennifer C I have used the Bruce Agency for years! I have had a couple of different insurance companies with them. They will always find me the best rate and Tina is very helpful, and a pleasure to deal with. They actually care about their customers. I highly recommend this company!

J. Gross Been with State Farm for years; the whole family has, in fact. Dave is a great insurance agent, answers all questions and concerns in an easy to understand fashion. Hes a very friendly, very helpful person.

jodi salisburg Todd is always there to help get his customers what they need. Very polite and honest. Very easy to work with and makes sure you have all the information at hand.

Josh I work in the car business and can say I have assisted clients in thousands of insurance changes over the past decade plus and I must say calling into this office has been the most pleasant experience for a mutual client I have ever had the pleasure of dealing with. Cybil who answered the phone was attentive from the get go in assisting with a complex situation for her client. Cybil went above and beyond even though we were less than a half hour before the agency closed for the evening. She got us the required documents flawlessly the first time and in such a quick manner I was SHOCKED. I will be referring clients to this office and am personally going to be calling them to try and give them my personal business for auto/home. All I can say is wow....Thank you so much on behalf of us at the dealership and our mutual Client!!