E. Daly Designs - Buffalo (NY)

James Pusateri I haven’t had much experience with jewelers until recently. I bought my fiancés engagement ring through a custom ring designer and purchased a warranty to cover pretty much anything. When a couple of the prongs on her ring bent, I submitted a claim and the warranty company told me to go to any jeweler for a repair. We walked into Jered Jewelers in consumer square on Niagara Falls Boulevard in Amherst, NY. We were greeted by one of the top three customer service people we’ve ever had the pleasure of meeting - Neil Gablenz. He greeted us and made us feel right at home, during what was a stressful time - having brought a very important piece of jewelry in to be repaired. He assured us that we were in good hands, and he was absolutely right. We left the ring and were told it would be ready in about a week. Not even five days later, Neil called and told us it was ready to be picked up. We came back to pick up the ring, and met with Neil again. Still charming, still friendly, so it wasn’t just a one off day that we met him and were absolutely pleased with his customer service oriented mentality. He is the real deal. The repair was perfect. We were so happy with it that we decided to pick out our wedding bands right there in the store. Neil spent a good hour with us as we looked over what felt like every ring in the store. We decided on exactly what we wanted and placed our order. These were being made to order so we were told they’d be ready on August 6. We received a call from Neil on August 3 that they were ready (three days early) so we went in to get them. The rings were as beautiful as we’d hoped and Neil was right there with us as we tried them on - and he shared in our excitement. Great job all around from customer service to quality of the jewelry itself. We are fans of Jered and it’s largely due to Neil as the face of your company that we first met, enjoyed seeing again, and look forward to seeing when we come back for future jewelry needs! I know this is supposed to be a review about Jered Jewelers, and I may have made it a bit of a review about Neil, but as long as he works there - the two go hand in hand to me. 100/10 highly recommend! Customers for life.

Kat Tak The staff is always friendly and helpful, before and during social distancing. Its always nice to see the same sales associates every time I go. Theyre as quick to remember you as you them. The order and pickup service is very convenient too, especially this time of year. Ive shopped there for years and have never had a complaint.

Heidi Dashnaw Never disappoints. Erik has designed and fixed my jewelry for years. Very happy with the service.

Cory Halloran Great place! Liz Mertens was fantastic to work with. She listened to me, provided great suggestions, and respected my budget. She offered coffee and water too! I was not expecting to be pampered like that. She was very nice and made sure to explain everything and all the steps in the process for my CUSTOM engagement ring. Truly couldnt be happier with my experience!

Michael S It was an inviting atmosphere. Truly a great experience. Wonderful jewelry and I got a great find.

Felix Clickenspock The friendliest most professional jewelers ! The owner is very kind & generous & the woman that works there is always a delight to talk with. Very trustworthy & I go there for all my jewelery needs & repairs. God bless them & I would highly recommend for their honesty & professionalism as well as the welcoming atmosphere.

betsy syposs My family and I have done business with them for 40 yrs+. This time I had 3, very special rings to size and fused together. They look stunning! Very pleased! The ladies were so very kind.

M. Klein From the moment you enter Reeds Jewelers, youre met with a level of hospitality that sets them apart. The friendly staff and offered beverages create a welcoming atmosphere. Their selection is extensive, and their ability to create custom pieces locally is a significant advantage. This family-owned business, now in its fourth generation and originating from Niagara Falls, has clearly perfected the art of customer care. Their 112-year history speaks to their commitment to quality and service. Shannon H. consistently provides exceptional, 10/10 service. The Amherst locations home decor section adds another layer of appeal. If youre looking for jewelry or gifts, Reeds is a must-visit.

Humaira Hasan my mom is very happy with the bangles she bought from this store, she says the quality is excellent and the prices are very fair. the owners are friendly too, so we recommend taking a look!

Josh wagner Rob the owner and his wife were very nice to deal with. By far the best place in the western New York area. Rob was very care and he helped my brother and I put a lot with an estate. Thank you cm gold!