Chevrolet Service Center - Monroe (LA)

1 /5 taeshiana cook: Dropped my car off because it would not stay on/would shut off occasionally. As well as the heat air controls had no power. They fixed one of the 2 problems, charged me parts and labor, and then when i picked up the vehicle and found that the heat and control panels were still not working, they brought the technician out just for him to say he was never made aware of that issue. The advisor that wrote my ticket at drop off did not include all details of my vehicle issues. They then told me they would send me another estimate including labor for the new issue, which was unacceptable because although I understand paying for the parts, paying for the labor twice, as they needed to take my car apart again was not right. Had they done it right the 1st time. After they sent me another estimate of almost the same price as the 1st repair, i asked them to put my car back together and I’d come pick it up. A week later i contacted them to verify it was put back together so I could come pick up and they told me yes. When i arrived to pick it up, the advisor said it was not put back together and that she was going to get them to put it together and call me to come back. I was beyond frustrated. I left and awaited her call. She never called. I called for days and they kept saying they would have my advisor call me back. 2 weeks later she finally TEXTED saying it’s ready for pickup. I will never use Ryan Chevrolet in Monroe again, and I usually take both of my Chevy vehicles here. I’ll drive to Ruston or a local shop from here on out.

5 /5 Chanel A: They were absolutely wonderful. They were a lot of fun had upbeat positive attitudes. They were funny yet they could dump it down for me as I’m anything but a mechanic they are absolutely great and I was in and out of there.

1 /5 Jason Daniel: I would give zero stars if possible. The service writers have no idea about maintenance on a vehicle, and very poor communication skills. I took my truck in running hot- ac was shutting off due to high engine temp. The heater core was leaking( which I found myself after I asked if truck had been pressure tested). The service writer says that the evaporator coil was bad. The mechanic did a 4600 job and changed the wrong part. It was a nightmare dealing with aletha. Very incompetent and no communication skills. I don’t understand why they don’t hire older retired mechanics as service writers. They could make some money and at least they would know how to answer your questions.

5 /5 Robert Ellis: I had a good experience. Everyone was real courteous especially the service manager Steve Lawrence. I bought my 21 corvette thru Ryan Chevrolet and everyone is professional.

1 /5 Katherine McClung: Ryan Chevrolet is the worst service center I have ever dealt with. I have had more than one problem with them. The customer service office never answers the phone or will put you on hold til you hang up yourself(I was on hold for about 45 minutes on time). They gave me a diagnosis to my car problems then told me they fixed it; what they actually did was completely shut off the wifi that I pay for through onStar and onStar could not even fix it from their side. The screen glitches out at random intervals and I cannot use wireless carplay anymore. I called and told them the status of my car and they completely disregarded everything I had said. Whatever you do, do not go to Ryan Chevrolet Service Center.