Pro Automotive Services - Wood River (IL)

5 /5 Suzanne Jarrell: Stopped in and talked to Jacob to set up an appointment to have my jeep wrangler looked at. The place is very clean and well kept. Jacob met me at the front counter with a smile and was able to answer all my questions and got me set up to drop off my vehicle and even provided me with a loaner vehicle. They called me with updates and to get approvals before doing any additional needed work. They finished the job in a timely manner and price was on point! Great experience and great work! Thanks again.

1 /5 Melissa Moudy: Update since the response from pro automotive was not entirely correct: The vibration was corrected at the Chevrolet dealership here after they resurfaced the front brakes. The vibration was not corrected at Pro Automotive. It looks like it was just the recommended maintenance that was completed with little attention paid to finding the actual issue that was my concern. Just a guess. Maybe it’s this. Who knows. A dart board mechanic. In addition, the owner of Pro Automotive thought it was a great idea to make an off handed remark about a slight leak in my shocks while we were on the way back to pick up the vehicle when it was legitimately too late to do anything about as I was leaving the following day. Bare minimum done. Maximum payout. Original Post; All of the recommended maintenance was completed with the root concern not addressed. The same issue happened before I completed the trip which I explained to them I was concerned about making without having it taken care of by a mechanic. $1600 is the cost I was quoted and paid and am now halfway across the country trying to actually get it fixed with more money I don’t have. I sent a message with these issues and was ignored so I decided to leave the review they asked for before they were aware the repairs did not actually result in a car that made it through the full one way trip to Maryland like I was promised. RepairPal sent me here. I’ll do my own research next time. Follow up: thanks for nothing - here’s my receipt for what I paid after I got to Maryland. With the same issues I showed up to your shop for in the first place. Side note: calling my phone and leaving a message then not being available to speak to when I call back does not constitute an attempt to maintain good customer relations. It makes zero difference at this point but that seems to be a trend here.

5 /5 Lisa Watson: My vehicle runs great. Had some engine work. They know what theyre doing. The only mechanics I know I can trust 100% My dad was a mechanic so I learned a lot about cars, but if I cant do it myself they are my first choice. Yes I agree that the cost of some of the services are higher priced than than other shops. However they do dealer quality work for less than dealerships charge. Excellent place to have diagnostics done. They inspect with every oil change.Or for a fee they will check tires to antenna and everything in between. They will tell you what is important to fix right away, what can wait, and what is working great. If you ask questions they will explain thoroughly the work that needs to be done and why. Have found they stick to their quotes. Very friendly and helpful.

5 /5 Mary Odell: I had a bad experience with Meineke saying tire rotation was included in the oil change and finding the tires in the same position and not honoring their points coupons. Pro Automotive was upfront about their prices and that the tire rotation was a separate charge. Im hopeful that they will provide excellent services in the future as that did for my last visit.

1 /5 Scott Summers: Garbage. Had the lady call in her car. She had to pick this place because they covered her CarMax warranty. She has an issue with noise on the back wheel drivers side. They took it in and charged her $200 to run a diagnostic I could have run with my Autel for free. They didnt even look at the rear end. Total scam. Dont recommend.