1 /5 Renisa Kaigler: My mother and her fiancé (a member of the church) booked there wedding at this facility and the church was not accommodating. My mother’s fiancé has been a member for over 15 years. I have been a member of a church and with membership to the church certain courtesies are extended to you. Especially if you put into the church, you give and they give back, otherwise what is the point of being a member. With that being said the way this church did a long standing member was disgusting. Everything was a tug of war, the church was booked and paid for before they decided to give a contract, contract came less than a week of the event, they was rushing the event, the contact person was more concerned with arguing instead of providing customer service, they did not want an flash photography for the wedding, you had to specifically specify if you wanted sound to be played for a wedding. Certain things should be self explanatory. Not at this establishment everything had to be specifically requested. Apparently the pastor doesn’t do rehearsal and also doesn’t ask bride and groom colors, doesn’t wear a robe (so he looks like a last minute stand in for pics instead of a planned entity), didn’t follow the intended program, and was in a rush to leave. Made their ceremony more about himself by not respecting their written wishes. Not sure if that was an ego thing. To top it off, 2 different people caught them (pastor on one occasion and pastor, coordinator, and musician) talking about the bride and groom. If this is what happens to a member I can only imagine how a person off the street is treated. Facility was ok but the customer service sucked. in my opinion, this whole situation could have been executed a lot better. I come from a customer service background and one best practice is to put forth what you can do instead of telling a person what they can not do. Weddings are already stressful and adding more stress should not be a part of the process. Reducing stress and providing your best service should be your top priority to your clients (because they are clients at the point they are paying to be there) They need to reevaluate how they do business and what is needed for a wedding when using the facilities.
