Moseley Auto Repair LLC - Columbus (GA)

5 /5 Rehoboth Farm: Good local shop with a good work ethic. They are really good about notifying you when anything changes while they have the vehicle, and always ask before doing any work that will add to the price. On one job they fabricated a fix for me, to save me hundreds of dollars on a factory-only part. Very much appreciated.

1 /5 Bow Hunter: This correspondence serves as a formal review regarding the engine rebuild performed on our 2012 Ford F150 FX4 at Mosley’s Auto Sales. Initially, we dropped off the vehicle in October with the understanding that the repairs would take approximately 3-4 weeks. However, this timeline was grossly underestimated, and we did not receive our vehicle back until 4.5 months later. Throughout this period, my family and I have been in contact with this business via phone and in person on numerous occasions. Unfortunately, we have received inconsistent information regarding the status of our vehicle each time we inquired. During this period, we were informed that parts were on order, only to discover that the incorrect parts had been sent according to William. Further delays ensued while awaiting additional parts. Upon finally becoming frustrated with the dishonesty and lack of transparency from your establishment, I instructed my family to retrieve the vehicle. Upon arriving at the shop, we were informed that the vehicle did not have an exhaust system. We were advised that the exhaust system was faulty, and we were expected to pay an additional $1,200 for a new exhaust system. Notably, this issue was not communicated to us until after the vehicle had been in your possession for over 4.5 months. Furthermore, we were not previously informed that a new exhaust system was required. We took our vehicle to an exhaust shop and incurred an additional cost of nearly $800 to rectify this issue. Regrettably, upon returning our vehicle to Mosley’s Auto Sales due to ongoing engine issues, we were met with a series of excuses and delays. Despite being assured that our vehicle was in working order on April 30, 2025 by William, that they were replacing some springs and it was a 12 to 14 hour job. But the truck ran perfectly fine. The only issue was the fan motor wasn’t turning on cooling the engine which they said that it was fixed and they were working on the AC compressor to get it working. After not hearing from William on 5 May 2025. I called again and spoke with William. Where he then subsequently informed me of a major electrical problem on May 6, 2025. My question is how can I have a major electrical issue when it was just running fine Friday. You and your team were only trying to get the AC to work which ended up being a bad compressor and the bearings were bad. This establishment has failed to provide us with any documentation regarding the work conducted on our vehicle, including the name of the engine builder. Nothing as far as parts labor. We acknowledge that your team worked with my son to establish a payment plan, considering his circumstances as a single father with two children. We appreciate your willingness to accommodate his needs. However, if your team had been transparent and honest from the outset, this entire situation could have been avoided. In light of these circumstances, we have made the decision to retrieve our vehicle on May 9, 2025, and seek the services of another repair shop to conduct a thorough diagnostic assessment. We expect a higher level of professionalism and transparency in our business dealings, and it is unfortunate that Mosley’s Auto Sales has failed to meet these expectations. Took vehicle to big t tires within 4 days had a complete print out and diagnostic of said engine. In their professional opinion, the engine was never rebuilt the same issue that we brought it in for in September 2024 is the same issue that’s been going on. Lastly, they are unwilling to disclose the engine builders identity, the parts ordered, or the labor costs. As a result, we are left without a clear understanding of the work performed for the amount paid. Which I been in contact with the engineer builder and they have no knowledge of this engine being brought to them.

1 /5 hariz rahimic: Very rude and unprofessional. Took my vehicle in for a coolant leak and woke up the next morning to this. Replaced all the hoses and lines just for it to be a crack in the radiator. Misdiagnosed and not willing to work with me on the repairs. STAY AWAY!!

2 /5 Christopher mccoy: Took my 1999 tohoe and they told me that the flywheel needed to be replaced at a cost of 1400.00. Had the the work done thinking that would resolve the issue, but it did not.Took the vehicle back to them only for them to tell me I would ne a motor. Misdiagnosed my vehicle and did not offer a refund or a credit towards engine repair. Very unhappy with the experience.

1 /5 Jonathan Ferreira: I don’t want to keep responding with a one star review other than my initial one. However, I am experiencing difficulties responding to your inaccuracies on Google. To clarify, the vehicle belongs to me, and I am the owner. I have taken the necessary steps to address the situation, and I have phone recordings and messages as evidence. Despite numerous attempts, I have not received any return calls from your establishment, nor have my son or wife. I will refrain from engaging in further discussion on this matter as it is being handled through alternative channels. I would like to reiterate that any reputable repair shop maintains a paper trail of parts used or ordered. In our case, we received no paperwork on three separate occasions. A reputable shop would have documentation on parts used or not used, replaced or fixed. This issue persisted for five months, whereas most shops would have completed the engine rebuild in a timely manner. Furthermore, the engine shop in Americus where it was told to me that built the engine has no records of working on this engine. Instead, a reputable repair shop diagnosed the engine and provided a detailed explanation of the problems, which were not electrical in nature as claimed by your shop. You can call over at the muffler shop and ask midtown muffler and ask for Chris. I paid for the catalytic converters to be put on in a tune of $840. After your shop failed to properly diagnose the entire problem. Your shops statements have been very inconsistent with this entire process. You’re right I didn’t talk to the actual machinist. I talk to his dad in which they have no record of this happening. Like I stated below phone records, texts and phone recordings are all being processed and provided to the proper person. This will alleviate the back and forth as there is another business involved in this as well.