VK Five Points Nails & Spa - Jacksonville (FL)

5 /5 Crystal Armstrong: I had a fabulous time yesterday, I didn’t even know they were in my neighborhood and I had random time without children so I wanted to get my nails done. I came in with the expectations one does walking into a random salon only to leave a huge fan. Not only was the man who did my nails incredibly friendly, but it was obvious he cares about the work he does and he has made a new regular and fan out of me - we are about to be besties for life because nobody has ever done my nails so well and I cannot see myself going anywhere else.

1 /5 joseline Poo: HORRIBLE!!! Stay as far away from this place as possible if you value your time! I went in the day before Valentine’s Day for a simple acrylic set, requesting a tapered square shape. As the tech was filing my nails, they started to look more like coffin, so I asked if he could fix it. Instead, he started yelling at me, insisting that he knew his shapes and trying to continue. I explained that I didn’t want coffin and asked him to adjust it, but he flat-out refused. At this point, I asked him to just remove the nails so I could go somewhere else. He cut off the tips and left them unfinished, then REFUSED to soak them off. To make matters worse, he started berating me in front of the whole salon, accusing me of wasting his time. It was incredibly humiliating. Then, he stormed off to the back, leaving me stuck. I just wanted the nails off at that point, but he refused again, saying he was the manager and wouldnt let anyone else remove them either. I had to pay another salon to remove the nails and redo my set. What should have taken no more than two hours ended up wasting my entire day. This man was beyond rude, had ZERO customer service skills, and was completely defensive about any kind of constructive criticism. DO NOT waste your time or money here! Clearly, as a paying customer, you’re not allowed to voice your concerns without being treated horribly. The other salon I went to had much friendlier, professional staff who actually understood what tapered square meant. If you’re thinking about coming here, RUN THE OTHER WAY!!!

5 /5 Meghan Barbera: I’ve been searching for a go-to nail salon in the area and I think this is my spot! The salon is super clean and they used fresh equipment for my nails. Londa was so kind and did an amazing job on my manicure and pedicure. She really took her time and was so meticulous while she was painting. I think it’s the best manicure I’ve ever received! I will definitely be returning!

5 /5 T.A.B 6: This was the best experience I’ve ever had! I felt like a queen. Come check them out and make sure to ask for Bebe. She’s an expert! My nails and feet feel and look amazing! Thank you so much. I’ll definitely be back.