2 /5 Haley Shelar: I chose trendy nails based on reviews and pictures, and I wish my experience would have related to those reviews! I came in 10 minutes after opening on a Friday, and I was the first customer in the store. I was immediately sat, and they asked me what I wanted. I told them a full set with gel polish and designs, and a pedicure. She asked if I had a picture of what I liked, and I showed her a few pictures of inspiration and told her exactly what I wanted on each nail. The language barrier was really difficult to get through and she completely misunderstood my design, which I did not realize until the end. I asked for light brown chrome, which is a huge trend currently, with monarch butterfly designs on my middle finger, and a French nail monarch design on my ring finger. I acknowledged that it was a bit difficult, and we could tweak it if needed. After getting through the conversation, I thought she understood exactly what I wanted. So she started on my nails. Another employee brought over a very dark brown, darker than I preferred. I asked if they had a lighter brown and she brought over two more dark browns, one that just had a little bit more of a red tone. I told her the original brown was fine, even though I saw a wall full of polishes at the back of the salon. Once my acrylic was applied, and my nails were filed down, but before the dark brown polish was put on, I asked my tech if I could go look at the wall of nail polish to make sure I didn’t like anything better. She asked another employee to bring over a ring of gel colors that were outdated. I knew they were outdated because the dark brown they brought me was not on the ring. At this point, I felt like they didn’t care to give me what I wanted so I told her the first dark brown was fine. She then did a French tip that was not the style that I asked for, and the monarch butterfly design didn’t show up because the dark brown and black basically blend together. I was so ready to get out of the salon because I was so upset, I skipped the pedicure. This is my first time since having my baby nine months ago I’ve come out to have my nails done, and I didn’t get anything close to what I wanted. I felt like nobody tried to , communicate with me. There was another employee who would have been able to communicate with me better at the back the salon doing her own nails, and FaceTime on the phone. They kept going back to her to ask her about the designs I was showing them. Had she taken the time to come up to me, the designs could’ve been properly communicated, and I bet they would’ve killed it! My nails didn’t turn out horrible. They’re not what I wanted. And they were messy. I had polish, glue, and acrylic all over my fingers that I was peeling off for an hour. I was extremely disappointed in my experience, I really wanted to love this salon, again, based on other raves and reviews. I will probably not return. I’ve included pictures of my inspiration and what I got…..light brown chrome on all nails. Monarch design on middle finger, French monarch design on ring finger. Spent $80 + $15 tip
