THE B.A.C.K. CENTER - Melbourne (FL)

2 /5 Kathy Albers: I had back surgery with Dr. Datta 1 month ago. EVERYONE on his staff are wonderful! As you will see in almost every comment, front office staff, the handling of messages and attempts to get return calls from your Doctors office is beyond totally unacceptable. I left a message after the phone was answered by automated messaging system. I left 4 messages in 3 days. I couldnt get a human on the phone for three days. So I went to the office. To make a longer story shorter, I refused to leave until I talked to someone in Dr. Dattas office. I was told by the woman at the front desk that wasnt possible. A young lady named Ebony came out and I told her my story. She went to the back and brought back Penelope. The got an exray ordered and afterwards, they got me an appointment with Dr. Datta. Luckily all was well. EBONY, PENELOPE AND DR. DATTA ARE GREAT!!! The phone messaging system and the people who run it should be retired. Its sad that a medical staff as good as Dr. Datta and his staff might be graded by their front office which may be the worst I have ever seen. If you need to talk to a doctor, or his staff for a simple question, you have to go there and refuse to leave until you see someone from the Doctors office. Ask for the Office Manager!

3 /5 John Frazier: My surgery with Dr.Scarcella was amazing and a miracle that Im pain free that being said the after care is ridiculous!! I cannot get them.on the phone ever They have canceled or postponed 3 appointment In a row! I have been seen once in 2 months pretty bad

1 /5 Deborah Eveillard: Ive been trying to reach the B.A.C.K. Center for over a week. Ive left several messages. No return calls. What has happened? I used to receive a return call within 24 hours. Is there another way to reach you?

2 /5 cindy mazon: I don’t know where to even begin on how terrible the office staff is with the exception of MaryEllen. She is kind, courteous & willing to go above what the others lack in efficiency to help you. Recently I was on hold for 1 hour and 45 minutes. I drove to the center from Rockledge with my phone still playing horrible elevator music. I more or less demanded to speak with the office manager. The lady at the front desk is emotionless & on the verge of being rude. She actually fits the decor because it is so dark & dismal. So the office manager takes me & my sister into a cubicle with her notepad & has no idea why I’ve been on hold so long. I voice my concerns with how the scheduler called me 2 weeks ago & left a message. I tried calling her back 5 mins after & numerous other times plus emailed her. She never responded. So the O.M. goes & talks to her & comes back with 3 possible surgery dates. I choose 1 & they make a pre-op appointment. This was last week & the first appointment or anything since June. Attend the appointment on Tuesday & the nurse goes through paperwork says everything is in order. Damian comes in & goes through things & says I’m missing clearance from my primary doctor so I left & called that office & got it sent over. He said everything else was there according to the staff. Sends me to the hospital for all prep op bloodwork. Surgery will be Thursday. So……. Wednesday at 3:30 I get a call saying they don’t have clearance from my cardiologist. Are you kidding me? You’re just now figuring this out?The kicker was the scheduler didn’t even send out the clearance releases til the Friday before. 2 of my doctors aren’t even in on Friday. So my surgery is rescheduled. Damian seemed really nice & I’ve heard good things about him & Dr. Hynes. Their reviews are good. The office manager said she was working to revamp things. She needs a miracle. Oh & when I was leaving from my pre op appointment there was an older gentleman in a neck brace complaining to the surly woman at the front desk about how long he had been on hold! I guess things haven’t changed.

4 /5 Roberto Ricari: I’m very happy to find this center, where l find the best Doctor for my back problem that now after 7 weeks l feeling very good and almost forgot the original problem. High professional, friendly and 0 stress. Thanks. Roberto RICARI