Tallahassee Memorial Urgent Care Center on Tennessee Street - Tallahassee (FL)

1 /5 Nemi Bonnie: The doctor I saw today provided a terrible experience. She walked into the room standing and never sat down, making the interaction feel rushed and impersonal. She didn’t ask to see what caused my allergic reaction, and when I showed her the product, she stood with her arms crossed, showing no interest in even looking at it. My face was visibly swollen, yet she never asked how I was feeling. I understand she may have read my notes, but her complete lack of bedside manner was unacceptable. Then, without much explanation, she told me she was prescribing 40mg of Dexamethasone, which immediately raised concerns. She even repeated it twice, but I knew that this dose was excessive since the daily recommended amount typically shouldn’t exceed 6mg. I asked why 40mg then she apologize, said it was a mistake. My advice to this doctor is simple: treat all patients with kindness and respect, regardless of any assumptions you may have about them. This isn’t about race, it’s about basic human decency. I will never return to this urgent care.

1 /5 Lee F Hollingsworth: I was seeing there Sunday have glass in my hand the doctor or nurse practitioner looked at it felt around gave me some antibiotics and some generic motrin. He told me to see my primary care if the pain or if the wound doesnt get better. Primary Care is out of the office all week so finally Friday I went back to southwood urgent Care I give southwood four stars cuz they were able to tell that I still had glass in my hand and he didnt feel comfortable removing it because of where it was more than acceptable. He suggested I go to toc actually its just I call them my appointment though is it for a couple of days I go back to them to get some pain management or something else to help with the pain till Monday but they were closed so I go back to the location actually I call them Im put on hold for 19 minutes and 36 seconds I actually arrived at their location while Im still on hold Im told by the nurse on duty they cant do anything for pain they cant give me a script they cant give me an injection they said basically all they can do is put a bandage on it and refer me to er. I thought this was quite inappropriate being at the urgent Care the idea of an urgent Care is to alleviate that need for an ER so the ER doctors can actually take care of things that require an emergency room such as Im gushing blood and or I have a gunshot room where I was in a car accident or something else requiring wound care thats more than what is required in regards to get a little piece of glass out of my thumb

1 /5 Tasha M: I’m very upset about the care my child received today. She is over 18 however she is still my child a long ways away from home and has just had the worst experience of her life with a medical practitioner. Unfortunately this happens to many times where practitioners don’t listen to black women’s complaints. Don’t take signs and symptoms seriously and this one didn’t even care to take her previous experiences known as medical history into consideration. Too many black women have to suffer unnecessarily because they’re not taken seriously. That is why so many die during childbirth due to this type of treatment my child received today. If I was rich I would be in the top lawyers office Monday morning getting my child some justice. I pray no one has to experience the treatment she received and I received from this medical staff. Being unprofessional and hanging up the phone whenever I inquire of the name of the person I’m talking with.

5 /5 Kristi Taylor: Took my sick son (Flu +) to be seen and was in and out before CHP urgent care could even call back to set up an appointment to be seen (total wait of an hour to be called back). Thank you Dawn Chaloux NP for being a GREAT PROVIDER! The check in staff and nurse William were great! The facility is new and clean! Perfect experience! A+!!

1 /5 Sheryl Buchanan: On Monday 2/19 evening, I tried 3 times to check in on line before leaving the house. All information was provided but kept taking me back to original screen. Called, no one answered phone so left msg and drove there. No return call. When we arrived at building only security guard in waiting room and one girl at registration desk looking at phone. Told her I had tried to register on line but was unable to. She asked what was wrong, showed her hand/arm with swelling saying I was pulled down hitting my head and arm. She said they did not have xray there and I needed to go to the ED. She did not say CT but xray. I repeated you don’t have xray here and she said yes. I specifically looked at what they could treat before deciding to go there, fractures, falls and accidents were listed. Needless to say very disappointed.