Salon Nails & Co. Miami Brickell - Miami (FL)

1 /5 Neila M: I visited Salon Nails & Co. Miami Brickell on Saturday for a hard gel manicure, and I was extremely disappointed with my experience. The next day, to my dismay, my nails chipped, which is unacceptable for a service that is advertised to last up to three weeks. I paid $65 for a gel manicure hopping it will last me 2 week. It’s a terrible experience to have your nails peeling off by itself the next day. The nail technician was not only unprofessional but also rude, which made the experience even worse. When I approached the owner for a refund, I was met with resistance and an unwillingness to address my concerns. Instead of taking responsibility, they accused me of peeling the polish off myself, which is completely untrue. Why would i want to peel off my nails to break them?? Does that make any sense!!! I have never felt so stressed and insulted by customer service before. This salon clearly does not value its customers or the quality of their work. I highly recommend that you do yourself a favor and avoid this establishment. There are plenty of other salons that will treat you with respect and provide the quality service you deserve.

1 /5 Stefania Peralta: I made an appointment a week in advance for a very important event—my close friend’s wedding. I arrived on time, they washed my hair, and then transferred me to the hairstylist. I showed him an inspiration picture and he started working, but from the very beginning, I noticed he had an attitude. It quickly became clear he was getting frustrated because the style wasn’t turning out well. He began adding more and more hairspray and an excessive amount of pins—far more than necessary. I also specifically asked about the curls, mentioning that without using a curling iron, they wouldn’t last (he was only using the dryer). His response was, “Can you let me finish?”—again, with attitude. By the end, I wasn’t happy with the result, but from the front, it didn’t look terrible. However, once I got home and saw the back in photos, it was an absolute disaster. I ended up having to wash, dry, and style my hair myself, completely redoing it—making me late for the wedding. I reached out to the salon, sending pictures, and they told me they would issue a refund. When I went back, the front desk called the hairstylist over, and he again confronted me with a terrible attitude. He told me the refund would come from his own money, and that I shouldn’t leave, then complain later—that I should have complained to him directly. I explained that I didn’t want to cause a scene at the time, especially because I already noticed his attitude and felt uncomfortable. I calmly told him that once I got home, I realized how unacceptable the result was and that it looked nothing like the picture I provided. I accepted the refund, but he continued to speak to me rudely, repeating his comments in front of my 12-year-old sister, who was clearly shocked. I wanted to let the front desk know how inappropriate his behavior was, but when I tried, he came over again and snapped, “WHAT’S THE PROBLEM NOW?” This experience completely ruined what should have been an exciting day. I will never return to this salon—not just because of the unprofessional hairstylist, but also because of the terrible customer service. Why would the manager send him to confront me instead of handling it themselves? To top it off, they didn’t even issue a full refund—only half—despite the fact that I arrived on time, paid, tipped, and ultimately had to redo my hair myself, making me late to a wedding I’d been planning for months. They’ve lost a client, and I will not be recommending this place to anyone. I wish I knew this guy name, he is tall, black hair, speaks with an accent, don’t do anything with him or better, just don’t go to this salon.

5 /5 Corine Delos Santos: Amazing place, team, and service!!! Patrice is not only an expert at color, style, and shade but makes your vision come to life. My hair has looked and has been the healthiest under his care. Hes attentive to detail and gives you different recommendations on what suits well for your style and face. Nothing like any other salons in Miami! Love this place

1 /5 Luis Gonzalez: This is the worse costumer service ever. The website doesn’t work, it allows you to book an appointment at 10:00 am and they are not even open at that hour… that happened to me twice. but that’s not all… I just made an appointment with the person who regularly do my manicure and pedicure and because I know there’s always something wrong happening with this place I decided to call to confirm my appointment and in fact the person was available at the website but not really so the receptionist offered me someone else. That’s ok… can happen tho But I don’t know the exactly name of everybody there, so i told her that I like the way two different girls did my nails before but I couldn’t remember her names. so I gave her some descriptions… Guess what? she answers me super rude with attitude “i already told you who is available” she couldn’t even help me to identify one person. I know there’s no perfect business (I have one) but this place and the receptionist is insane. (Not the girls who do manicure and pedicure, they are very very nice, sorry, you should find somewhere else to work).

5 /5 Fiona Leslie: The ladies were SOOO nice. If you speak even a few words of Spanish you’re going to have a wonderful time. Good amount of chatter and jokes as well as relaxing calm vibes. Best experience I’ve ever had getting my nails done. 10/10!