Sacred Heart Medical Group - Pensacola (FL)

1 /5 Alyssa Matthews: I WOULD GIVE ZERO STARS IF I COULD. I told these people that I have temporal lobe epilepsy and had not been getting the nutrients my body needs because of the intestinal issues that they found over a month ago and gastro still hadnt gotten back with me to get me in... I told them I needed nutrition because without it I would start seizing.... they left me sitting for 5 hours while everyone else was treated. Eventually I started seeing things that werent there because left temporal lobe seizures cause hallucinations... they kicked me out... for an epileptic rage they caused by refusing to help. I could have sat alone in my house and died of seizures... they never gave us the results of my blood tests, people took blood without gloves and no marked vials.. they even told me that they did not have a patient advocate when I asked for one after 5 hours of sitting without fluids, or nutrition bags while I watched them do the exact thing for everyone else. In the shared room we were packed into. This was a horrendous way to be treated by medical staff who should be training in left temporal lobe seizures... but clearly they cant do that. Do not go here. Oh and Im contacting a lawyer. What they did to me was illegal and they are now charging my insurance for nothing.

1 /5 Anne Kelson: It took me almost 2 hours of waiting to get a 2 minute blood draw. At Baptist on 9 Mile Road it takes 15 minutes for the same service. They make you wait through all the x-rays and other services at Sacred Heart. They are worse than Lab Corp.

1 /5 Amber McCoy: This has been a long time coming but I have to take a stand to what happened to me. This was back in January when I was in crucial pain every single day with stomach aches and chest pains. I couldnt keep down any liquids and the only thing I could keep down barely were thicker foods like plain burgers ect. So after puking everything for 2-3 days and the terrible + nothing from my primary care doctor nor GI was working I went ahead to the hospital. I will tell you on everything I shouldve gone back to Baptist whose goal is to have you feel better before you leave. Arent all hospitals supposed to be that way?? Apparently not here. I waited 4-5 hours to be seen. When I finally get in, WORST attitudes ever. I had to defend myself when a doctor asked where on the pain chart I was (has a bunch of smiley faces and 10 shows the face crying) I said 10 than he said no cuz if youre a 10 youd be unconscious. THAN WHY IS THE SMILEY FACE CRYING INSTEAD OF UNCONSCIOUS IN THE CHART?!?? After familiar meds and the most painful shots Ive ever had... like this lady messed completely up and I was swollen for 2 months.... I was still in pain. A woman rudely came at my husband for insurance info and quickly took it before a doctor came in and was ready to check me out. I told her my pain didnt leave. She looked surprised than left and had a man come back in and say the doctor REFUSES to do anything else. So Im in the room crying from the pain and feeling completely mistreated. I felt like I was shown my life and health didnt matter. I went home bawling my eyes dry. I had to go home still nauseous and in pain. The emotional pain I had from this experience was so livid and I cant undo that night. Please do not go here. These people are doctors for the good money, not to make people feel better. I figured that out quickly while being seen.

1 /5 Tracey Cook: I’m over the negative staff at the medical center. The problem is there is 1 pediatric optometrist. My granddaughter has sees several physicians at Sacred Heart Medical Center. We have to go to appointments ever 6 months and she has to have tests ran often. Today we had an appointment at Dr. Micklers office for an eye appointment. When I checked in the receptionist Kera told me that we were not checked in, I told her that we had completed the check in online days before. She said we don’t have it and we can’t see her until it is complete. She just left me standing there at the counter while she stared at her computer. She did not offer any assistance. I asked her what I needed to do and she said she could send a link to my phone. I asked if they were using the iPad. She said I can give you an iPad and continued to stare at her computer. Me still standing there as if she wanted to make a point she was in control. I asked 3 times for the iPad before I walked away. While waiting she started talking to the other receptionist as if I wasn’t in the room or couldn’t hear her talking about me. She went on to say I wasn’t the mother. I quickly responded that I am her guardian and I approached the counter again. Magically my granddaughter was checked in. I spoke to the office manager about Kera dismissive demeanor and lack of understanding or empathy, which told me that Keri’s intent wasn’t to be dismissive. I disagreed with her. This isn’t the first time we have had issues with the office staff being disrespectful and dismissive. The office staff offer no empathy or understanding. We checked Harley in and their system didn’t have it. The office manager said it is a known problem. Ok then it should be addressed and assist offered to the patients and family. Dr Mickler said that the office staff are hired by HR of the medial center. The medical center needs to update their training or hold employees accountable for their negative attitudes.

1 /5 Soul Fly: What a JOKE !!!!! Check in lady was rude and disrespectful. Waited almost two hours to do a simple blood test. Avoid avoid avoid !!!!!! Next time going to west florida for my medical needs.