Pulmonary Associates of St. Augustine - St. Augustine (FL)

1 /5 Lurch _: They overbook. As you walk in, you encounter a sign stating that “if you are more than 15 min after your scheduled appointment, you will need to reschedule”… however, when they or the doctors are running over 1.5 hours behind, you are just expected to sit and wait your turn. The least the receptionists can do is call the clients with appointments to inform them of the delay or reschedule. The clients/patients time is just as important and valuable as the doctor’s time. Poor service at best. Seek another provider.

1 /5 Nancy Fenton: Update…..so one week later & no one has called me. They simply assumed what I needed & sent my referral to same rheumatologist that Dr. Usman referred me to at my last visit on 10/8. I tried to contact them several times to tell them that I wanted the referral sent to another doctor in St. Augustine ( there was another reason I tried to contact them, but gave up on that one.). Sadly the doctors office they sent it to last week had to send back to Dr. Usmans office & tell them what I wanted. To my knowledge, that has not been done. Usman is a wonderful doc, unfortunately his office staff is ruining his reputation. Immediate changes are mandatory for the success of this practice!

3 /5 Kathy LeGoux: 5 days of texting and leaving messages without one response, not even a simple yes or no. When the Dr. Did my lung test and surgeries they were attentive. Now, following up on a test I took, not so much.

5 /5 Ray Bernal: They are in the middle of revamping the office and its finally working as it should. Calls are being answered in a timely manner and the staff genuinely cares about the patients. The new office manager, Anna, has hired several staff members which has changed the entire dynamics of the team. Its nice walking in to smiles and good vibes. Was greeted and assisted with smiles and a great attitude by Tabitha, one of the medical assistants. Nice change!!

5 /5 Lindsay Fantauzzi: I have been a patient of Pulmonary Associates for a long time and have seen several changes in management since Jim. I recently had the pleasure of personally speaking with the office manager, Anna. She is very aware of the phone problems that have been going on for several years and is actively working on getting the right staff in place to address this issue. I have already seen a drastic change with the nice smiles and new faces in the office. Anna has gone above and beyond by giving me her personal number and she has always responded within 24 hours. She is kind and dedicated to restoring this clinic. I’m so glad they finally hired a manager who knows what she is doing. The improvements are evident and much appreciated.