Premier Urgent Care - Melbourne (FL)

Henrique America I was very well attended to, all the employees are very interested and committed to providing the best service. Good professionals and very kind and concerned about the patient. Thank you very much.

Maxine Coakley The visit at Medfast Urgent Care Downtown Melbourne on 11/21/24 was top notch. My son was on crutches and the male employee (nursing assistant) immediately came outside to assist him. The intake receptionist was pleasant and friendly. The male nursing assistant who escorted him to the exam room was warm and thorough, the nurse that did the Xray and the physician assistant were all easy to communicate with and each person remained friendly and professional during our entire visit. They each explained each process and made him very comfortable, even when fitting his painful foot for a boot. The service provided by the doctor and all staff at this Medfast Urgent Care is unparalleled. I highly recommend this facility for your medical Urgent Care needs.

James K I had a great experience during my surgery and stay here. All staff are professional, experienced, friendly. Dr. Zhuge and his surgical team were great. When I woke up from anesthesia, nurse Lesley Fritz sped up my recovery with her professional, competent, and friendly work ethic.

D. R. The facility is good and my doctor is great unfortunately their call center; patients need to use to communicate is absolutely horrendous. It is indictivite of the problem with the medical industry and a step back from personal medical care. As much as I like my doctor I despise their terrible call center customer service and Im looking for other options. This call center always has phone issues, rarely follows through with call backs, is so uninformed its laughable, and has no sense of urgency. I did one time get a normal person on the phone who was actually good but that was one time out of dozens. Who ever instituted this call center should have their hell composed of daily conversations with this call center for every task they need done. Part 2: I called every day from Wed to Monday to get my prescription sent to a new pharmacy because every pharmacy is out of the medication I need. I found 1 pharmacy out of 30 that I called so I asked health first to expedite the prescription transfer and its been 6 days and they still havent completed it. They told me it was escalated on every single call but I guess we have a different definition of "escalate." My definition would be "make it a priority and act with some type of urgency". Health Firsts definition is let the patient call back for 5 days and pretend to send over the request but really misplace it and say that our policy is 24 to 72 hrs for change of pharmacy requests. Just glad the medication wasnt for a life threatening illness. This was the last time for me. Im done with health first. Im going to need therapist just to deal with their custom service center.

Michaela Leary Although of course I did not want to be here, Nicole made my stay as best as possible. She was so informative, caring, and knowledgeable. I felt extremely well taken care of by her and the rest of the team. I was very upset and in pain and she helped me every step of the way. Honestly everyone was so great. Great bedside manner by everyone. Clear communication on everything that had to be done to help me. The entire hospital has done an amazing job on staffing employees that genuinely want to help and do their best. Thank you!!!

Taylor Colvard I had a seizure with my son in the car and flipped into a ditch long story short. I had another seizure a while in there and they took amazing care of me and then when I ran out of my medication and had to go back Doctor who was there the first time when we were there again to get more seizure medication and they were so quick to help me get more I am forever greatful that the ambulance took me to this hospital and not Holmes considering I was treated with nothing but dignity and respect during my whole time there and anytime I’ve been to Homes regional I’ve been treated like I was an alien and on top of that homes regional as a reason my mom is not alive anymore so I recommend 100 out of 10, thank y’all again for everything.

Krystal McPherson The young lady at the entrance of the zone B lobby was super helpful and nice. The procedure I needed done went smoothly as well. The reason for the 5 stars is the young lady named Satori..she helped calm me down by playing one of my favorite artists. This was above and beyond what her job is at the hospital. That was kind and i will forever remember the hospitality and comfort you showed me during an overwhelming time. Thank you

BigTiger RUFtv (Rockyunderfire) AWESOME STAFF! Everyone from the front desk to the check out counter was more than accommodating to my concerns. Certainly wish I would’ve gotten their names to include in this post. PA Rice was very knowledgeable and assisted me promptly. He provided so much information that I was more than confident leaving the room. One of the best UC visits I’ve ever experienced!

Marge Daly Dr Jade and his staff are the best out of this large group. Dr Jade really listens to his patients and trusts that his patients know certain things about their own bodies. His staff has always been very helpful and more caring about their doctors patients than other offices Ive run through in my life and I am 60. Thank you for all you do for us and to help us.