Health Firsts Holmes Regional Medical Center - Melbourne (FL)

1 /5 Lizbeth Morancy: Good evening, I had to take time to write this review. It saddens me to even have to write this review because writing this makes me relive the incident. My best friend’s mother was hospitalized at Holmes Regional Medical Center located in Melbourne, FL. On January 25th, 2025, I took a visit to the hospital to drop in and check in on my friend’s mother. When I walked into the hospital room, I was uneasy and bothered by the conditions she was in. There was a pile of dirty/soiled linens balled up in a corner, her food tray seemed as if it had been sitting out for a while, her wedge pillow that should have been propping her up was thrown under the bed, my friend’s mother head was uncomfortably propped by pillows, and she disgustingly soiled. Which seemed as if she had been lying in it for a while. I then walked over to the nurse station desk, which was located right across the door, and I asked the nurse can I someone report to her room so she could get changed. The nurse then replied, “I’ll call someone”. Granted I understand hospitals are very busy and it’s not based off waiting on you by hand and foot BUT that someone reporting to the room took 45 to 50 mins. When the nurse finally arrived, we waited another 20 min so she could receive help turning the patient over to get her cleaned up. After waiting 20 min I offered to help because I could not have her sitting in all that mess a minute longer. After getting her changed I asked the nurse when the last time was when she had got changed? and the nurse responded, “this morning around 6am or 7am”. Mind you we are now around approximately 2:30 pm. I asked the nurse to place the wedge pillow under her and to rotate it often so that she can prevent bed sores. I raise awareness to the food tray lying around. The nurse responded, “I didn’t know she needed assistance feeding” the nurse exits the room. I then began tidying up, disinfecting, and making sure the room was in better condition. I asked the nurses for clean linen to change out the dirty ones he was covering with. I gave my friend’s mother water and when I say she was THIRSTY! She drank two full cups. Just to take you back a bit my friend’s mother can’t feed herself nor drink by herself. She requires assistance. Based off how chapped her lips were, and how she was saying how thirsty she was and needed water, it lets me know this hospital clearly needs more staff. There was another lady in the room with her (her roommate) and the roommate’s son was there. While waiting for the nurse earlier he stated how he had to wait 1 hour to get anyone to clean his mother because she was lying in feces. This is disheartening, just imagine the patients that don’t have anyone to check in and make sure they are doing well. I couldn’t imagine what happened to them. These days a lot of people go into a field for money not because they love what they do anymore. Becoming a nurse nowadays is more so part of a trend to make money. A lot of concerns fall on deaf ears. It’s not their loved ones being mistreated, neglected, and ignored. Take note of this review and take heed. My friend’s mother is in bad shape. The way she came into the hospital Is not how she left or was any better. My friend had to get her mom out of there because if not she would have died God forbid. UNDERSTAND I ONLY GAVE 1 STAR TO POST THIS REVIEW. THIS HOSPITAL NEEDS TO BE AUDITED THOROUGHLY.

5 /5 Lisa Armstrong: I was schedule for a double mastectomy in Suite B, floor 2. All the staff members, nurses and doctors were great. Easy check in, clean facility, and discharge was easy as well.

1 /5 Williams Phoenix: I am very disappointed in Holmes Regional. Even before my surgery date there were issues during interactions with the staff. No matter how polite I was, they had no sense of urgency or willingness to help, theyd just hang up on me or transfer me to a different department. They refused to believe my insurance was covering the procedure when the issue was an incorrect diagnosis code. My doctor was wonderful but some of the nurses here lack empathy and will watch you suffer in the recovery room and do nothing. I had a bad panic reaction to the anesthesia and was in a lot of pain and they just stood around and watched. Hopefully I will never have to come back to this place, what a nightmare.

5 /5 Krystal McPherson: The young lady at the entrance of the zone B lobby was super helpful and nice. The procedure I needed done went smoothly as well. The reason for the 5 stars is the young lady named Satori..she helped calm me down by playing one of my favorite artists. This was above and beyond what her job is at the hospital. That was kind and i will forever remember the hospitality and comfort you showed me during an overwhelming time. Thank you