Neighborhood Health Clinic - Naples (FL)

Bob Bynum I am experiencing mixed emotions while writing this review. I don’t want to sound mean or vindictive with my comments but I’m at the point where something needs to be done. I was admitted as a possible stroke victim. After spending 9 hours in the ER without much information on my situation. I grew restless and disturbed that none was forthcoming. The Hospital staff were all very professional. Doctors, nurses, techs, transportation, food service and housekeeping. Still, something was missing. When I finally got to my room things were better. The staff continued to be most professional. My only complaint at this point is it was now 10 PM and I had not been offered anything to eat or drink. I did ask for and received a cold glass of water. The next day I started having tests conducted. It wasn’t till after several tests, hours and lunch that I met two of my Doctors who discussed with me my situation and a plan of sorts. I was then told I might (would ) need to spend another night in the facility. These Doctors totally Impressed me. I was clear from the conversation they had both totally studied my chart. Their questions were directed at a better under standing of MY situation. Later on I met the Neurologist who was working my case and she too was throughly involved and knowledgeable. It was like they had been studying me all my life. I closed night two out at 9 or 10 o’clock with a late test. Went back to my room and tried to sleep. Day three began With optimism of gettin out. At about 11 am a doctor stopped by. He advised me that one of my tests done yesterday was not yet “read”. At about 1 PM I called the desk and asked to speak or relay a message to DR Vina. The desk told me that was impossible. I asked for an update on my plan from my DR. I was told he was off today. I had to drag the information out of the person that he had be replaced today by Dr Pino. I indicated to the desk person that I needed some information on my situation and I felt I like I was being held without information. She told me that I was free to go and they held no one “ hostage. “ This disturbed me and I disputed her claim. And then, right at the Pinnacle of my anger my Neurologist and her Resident entered the room. They briefed me on the situation and informed me on what was still lacking. I discussed with them MY problem. And my problem as a patient is the screwed up system of information between patient and doctor and the currency of the situation. Also, the crazy way questions are answered by the Red button responders at the nursing station. To be told that I was not being held hostage is not the right choice of words to tell the patient or CUSTOMER. YOU GUYS GET FIVE STARS IN PATIENT CARE BUT A MINUS ZERO IN EFFECTIVE COMMUNICATIONS WITH THE CUSTOMER (patient). Really, this hospital needs help keeping people informed during the transit of the health care system.

Ling Chen This is how the health care system should be run for the entire country. Great service! Thank you all the volunteers!

Nancy A Turner Dr. Steven Bello has been treating me for several years. His office is run efficiently and the staff is polite and competent. Dr. Bello enters the room for each office visit with a warm handshake and he takes as much time as I need to address the issue. He is persistent about working to find a remedy if one approach is not working. He is thoughtful and has a great depth of knowledge. I trust his expertise and I appreciate his sincere care for his patients.

Victoria Mink We had a great experience at this hospital. We got admitted fast and the doctor did all the necessary tests to give my husband a proper diagnosis. The admission nurse was a bit rude, but overall we give this hospital a solid 5 star.

JE M Right before Christmas 2024, my Naples GP referred me to Dr. Sharla Patterson after a positive biopsy. Dr. Patterson was also highly recommended by a Naples reconstruction breast surgeon. That very week I was scheduled for an initial appointment and surgery was scheduled within 10 days. It was such a relief to have the treatment and action plan in place so quickly. Dr. Patterson is very warm and personable, and never rushed. She allows you the time to process what you are learning about your diagnosis and treatment and then, more time to form your questions. She tries to make sure your questions are answered fully. Overall I could not be more pleased with the care team at Magnolia Breast Center.

Roe Lou “Weezie” Huge thank you to all the rapidly caring staff I encountered in my ER visit. Especially Dr Hunter Brown. He was very attentive, listened to me, very through. I had an excellent nurse as well and Im sorry I dont remember his name but he was a blessing as well. All the other staff from CT techs , to x-rays were great. This is not my first visit to this ER and I highly recommend it to anyone. I am a retired nurse and can be a little.... pushy , but everyone went above and beyond to comfort me. My experience was top notch and I have no complaints.

Donna McDermott Saw Megan H , APRN today who was such a delight and well informed it was amazing. Will never go back to other Urgent Care Offices here in Naples. She spent a good amount of time with me and answered all my questions. I was very impressed. Wish I could give her a 5 plus rating. The other office staff was very professional but could smile more.

Tom & Chrissy Kinman My wife and I were sick after flying last week so we stopped in Oasis Fort Myers. The front desk was polite and efficient and the Dr Jose was friendly and helpful and sent us home with a script for meds. Thanks!