3 /5 Bob Bynum: I am experiencing mixed emotions while writing this review. I don’t want to sound mean or vindictive with my comments but I’m at the point where something needs to be done.
I was admitted as a possible stroke victim. After spending 9 hours in the ER without much information on my situation. I grew restless and disturbed that none was forthcoming. The Hospital staff were all very professional. Doctors, nurses, techs, transportation, food service and housekeeping. Still, something was missing.
When I finally got to my room things were better. The staff continued to be most professional. My only complaint at this point is it was now 10 PM and I had not been offered anything to eat or drink. I did ask for and received a cold glass of water.
The next day I started having tests conducted. It wasn’t till after several tests, hours and lunch that I met two of my Doctors who discussed with me my situation and a plan of sorts. I was then told I might (would ) need to spend another night in the facility. These Doctors totally Impressed me. I was clear from the conversation they had both totally studied my chart. Their questions were directed at a better under standing of MY situation. Later on I met the Neurologist who was working my case and she too was throughly involved and knowledgeable. It was like they had been studying me all my life. I closed night two out at 9 or 10 o’clock with a late test. Went back to my room and tried to sleep.
Day three began With optimism of gettin out. At about 11 am a doctor stopped by. He advised me that one of my tests done yesterday was not yet “read”. At about 1 PM I called the desk and asked to speak or relay a message to DR Vina. The desk told me that was impossible. I asked for an update on my plan from my DR. I was told he was off today. I had to drag the information out of the person that he had be replaced today by Dr Pino. I indicated to the desk person that I needed some information on my situation and I felt I like I was being held without information. She told me that I was free to go and they held no one “ hostage. “
This disturbed me and I disputed her claim. And then, right at the Pinnacle of my anger my Neurologist and her Resident entered the room.
They briefed me on the situation and informed me on what was still lacking. I discussed with them MY problem. And my problem as a patient is the screwed up system of information between patient and doctor and the currency of the situation. Also, the crazy way questions are answered by the Red button responders at the nursing station. To be told that I was not being held hostage is not the right choice of words to tell the patient or CUSTOMER.
YOU GUYS GET FIVE STARS IN PATIENT CARE BUT A MINUS ZERO IN EFFECTIVE COMMUNICATIONS WITH THE CUSTOMER (patient). Really, this hospital needs help keeping people informed during the transit of the health care system.
