Holy Cross Medical Group - Cardiology - Fort Lauderdale (FL)

1 /5 Kemar Campbell: After switching my health insurance to Ambetter, I discovered that nearly all local doctors are tied to Holy Cross. The customer service is appalling: the phone attendants are hostile, ghetto and not very helpful. My appointment with cardiologist Dr. Vicente Font was equally disastrous. I tried to explain my condition in detail, but he abruptly told me to stop talking so he could jot down notes. He made it clear he wasn’t interested in hearing more than the bare minimum. Instead of asking follow-up questions, he insisted that nothing was wrong and told me to just go home. When I pushed for additional tests, he grudgingly agreed only to perform a calcium test, ignoring the other symptoms and concerns I mentioned. The entire experience felt extremely rushed and unprofessional. Dr. Font’s dismissive attitude and lack of genuine care made the appointment a complete waste of time. I’ve never encountered a cardiologist so rude, deplorable and uninterested in proper patient care. I will not be returning to this doctor or any provider affiliated with Holy Cross. AVOID this network if you value thorough, respectful medical attention.

1 /5 D. Romano: I am giving this a one star to raise attention to the STAFF (front desk and nurses). When I call to clarify or understand a question regarding the meds or a procedure, I was yelled at, hung up on, and told i do not have time for this. Unacceptable. Particularly from the nurses who were not only rude, they were cruel and unempathetic to my feelings and concerns. It is critical to get the meds RIGHT after hospitalization. VERY overwhelming to me and my mother, and they should understand that. I would suggest there first comment should be, as I am calling regarding heart critical meds after her recent discharge from the hospital - "How is your mother doing?". This is a recurring problem, with multiple (not all) staff. Having said this, Dr. Anand has been very responsive and professional to me and my mother. She is very happy with him, and he has performed multiple successful procedures on her. He deserves five stars.

1 /5 Aimee DeSatnick: The doctors were fine the administration staff are a problem. I asked specific questions about how procedures would be billed to insurance prior to booking them through the office only to get an bill that unacceptable because it was billed as an outpatient service instead of an in-office procedure as I was told it would be. It took 6 phone calls over a period of 2 weeks to have the office manager to contact me and the.tell me nothing could be done. Administration staff is just as important as the doctors. If you can’t trust the answers they provide to questions this is a problem. They failed miserably and for this reason I would not recommend this office to anyone.

5 /5 Barbara Toombs: A comfortable visit for my annual checkup. Helpful, professional staff. Thank you for making it easy.

1 /5 M Mintz: If it weren’t for the rude staff working at the front desk I might give this department 5 stars but every time I call to make an appointment or cancel or ask a question, I’m treated as less than human. There’s no kindness or compassion in the women who work the front desk, at least none that I can hear when they bark at me over the phone. I wish Holycross would hire more emotionally balanced individuals to work the front. They are the face of the department. Receiving that kind of treatment when you’re already dealing with physical ailments is so stressful. Kindness goes a long way, especially when it comes to healthcare.