HCA Florida JFK North Hospital - West Palm Beach (FL)

5 /5 Florence Seff: The nurses and doctors are wonderful. They can’t do enough to make you comfortable and at ease for whatever procedure you are having done. The hospital staff is efficient and I had no down time from when I arrived before going for my procedure. They were extra friendly to my friend who brought me there and couldn’t do enough to make me comfortable and at ease before my procedure. My doctor came to see me before my procedure and explained everything to me and answered all my questions so I understood what was going to happen each step of the way. I would highly recommend JFK North to anyone who needs to be in a hospital. Everyone was great!

5 /5 Mike Segal: I am a disabled vet with the spicy brain. I was so lucky to have had my spine surgery here. The charge nurses Andre and Christina were so awesome. The nurses that took care of me more directly were Jessica, Eddie, shadae,valence and laurie , Jenny, Santhia , and Marlene that were great and so kind and very helpful. Also PCT Eddy was so great. I also have to say the PT staff Romilda and lourizza were so kind and patient with me. I even got a visit from the director of nursing Courthey mitin which was very kind of her to make time to stop in and see how I was doing and to listen to me rave about how great her staff is.i even got some visits from the psych department to help with my ptsd thank you caitlyn and dr phan and dr mgmbena.the social worker Michelle was a huge help as well.know Im forgetting a few names and departments but I felt safe and well taken care of at the 2nd floor orthopedics wing. They took great care of me. Going well above and beyond what is expected of the staff. I am very thankful for everything they were able to do to make 6 days in a hospital bed not so horrible.

5 /5 Katie Gerstmeier: Made our first visit to JFK north E.R. The staff was extremely friendly from the intake person to the PA. Jessica, our nurse was awesome. Super friendly and kept us in the loop on what was going on. Definitely will return if we need E.R. services again.

5 /5 NGOC CHAU: I was admitted to the emergency room. The emergency room team was working on me as fast as possible to stabilize my high BP. Every precaution was taken to ensure I was taking care of. I was admitted for overnight care and fore tests. The nursing staff was professional and gave me the extra care. They even provided my wife a lazy-boy without asking so she could comfortable spent the night there. The doctors were thorough with the examination and provided careful advises before I was discharged. This is my first time at this JFK NORTH HOSPITAL.

1 /5 edxgma: AVOID. I am a retired hospital administrator who had an outpatient procedure there last week. While the staff was very friendly, I was appalled by the way the place was run: 1- at 9 am in the morning, the waiting room rest room was out of soap and the trash can was overflowing. 2- they took me to a private prep room where I was hooked up to a monitor, etc. There, I had a 2 hour wait (that happens, so no problem) BUT ... a)no one from the staff came to check on me during the 2 hours - and they could not see me from their station. They did not give me the call button remote either, which is standard procedure when you leave any patient unattended in a hospital . b) the monitor was not plugged in, so it was running on battery. The battery started making noise after an hour and eventually died, so no monitoring and no one came it to check on it, let alone hook it back up. Wow! c) when it came time to roll me into the operating suite, no staff member showed up so MY ANESTHESIOLOGIST, A DOCTOR, ENDED UP ROLLING ME ON MY GURNEY so they could get started. Incidentally, I was most impressed by his initiative - the JFK staff should learn from him. d) My doctor and the anesthesiologist had to wait for 5 minutes before getting started because a "tech" (another staff member) was late in arriving at the operating suite. BOTTOM LINE: there seems to be no accountability nor a cohesive effort at this hospital and everyone does their own thing. Maybe thats good for staff retention, but not for my health care.