1 /5 Katie: The unprofessionalism I experienced by this Dr. Calain and Flagler Family Medicine is truly despicable. If you are considering her, please do not disregard her unfavorable reviews on various sites. I was "released" as a patient from a phone conversation with her nurse/assistant where I contested their internal prior authorization office policy. I didn’t elevate my voice, use profanity, or demonstrate any egregious behavior warranting such a punitive outcome. I opposed requiring an in person appointment when Aetna would accept a verbal prior authorization on a medication I had only taken for 2 months. I advocated for myself to avoid an unnecessary fee & not delay medication by requesting an exception to this obvious, revenue seeking policy. The conclusion was to allow the exception considering the circumstances.
Lacking any basic decency or communication skills she, nor her assistant informed me of the abrupt “release” or the prior authorization not being called in after being informed it would be. My portal access was disabled and it took me calling days later & being bounced around until someone reluctantly informed me I was no longer a patient due to “my behavior” with the nurse/assistant. A directive straight from Dr. Calain, herself they said. To say I was shocked is an understatement. Thankfully, I had witnesses who heard this “behavior” and affirmed my sanity.
This is an abuse of authority as a physician as I have no recourse to contest or a due process. Her rash and unfounded decision has now caused me inconvenience, delay in care, and unnecessary side effects.
If a physician can subjectively dismiss patients, which is within their right to do, but without any regard for patient care and for something as bias, infantile, and subjective as a he said/she said conversation, I’m fearful of what else they can do.
