Truist - Sanford (FL)

1 /5 Ken D: The tellers are nice, but this branch is useless. The team leader Magdi, Is useless. He has no authority to make any decisions yet will imply that he can help you. This bank is horrible. The back office can place holds on accounts. There is nothing the branch can do even though Magdi will tell you he will try to help. I would rather a cardboard cut out behind a desk, than to have a “person” with no authority lying to me with a pleasant tone.

1 /5 Melissa Keith: Wish I could write less than 1 star review. Attention, anyone thinking about banking with Truist please think again. If you like actually having your money hit your account and being able to spend your own money DO NOT BANK HERE. Put our account on hold, no explanation, giving us the run around for , what they said would be a maximum of “7 business days” and here we are on day 7 and they still won’t unfreeze the account or give ANY explanation. They wont give the “pending” check back, they wont just close the account so I can take my business elsewhere, nothing. Offered to provide documentation, ANY proof they needed but no. Just gave me a simple “sorry, you have to wait longer” and shooed us out. Absolutely appalled. In all my years on this earth I have never had such terrible customer service. Hope with all my soul that this entire company goes bankrupt.

1 /5 John Ashley: A truly horrible experience. Although I had deposited checks in the same account from the same accounts they decided to hold this deposit for over two weeks. Because I had no funds available to buy products my business was unable to open on the busiest week of the year costing me, my family thousands of dollars. I called costumer service every day for 10 days and got a different answer every single time. Was supposed to get a call back daily never got any calls whatsoever. The branch manager appears to find pleasure in putting me in a financial crisis.

1 /5 Julie Smith: This bank is terrible I came in with my id left my debt card at home and I had my joint accounts card and it wasn’t enough info asked me what bank I see most I had to call my branch to call them to make sure I’m ligit and the teller still had a ton of information to collect honestly it was not even thousands and thousands of dollars

1 /5 retoxik2: they basically just took my money a month ago. all i did was mobile deposit it and they flagged it as “suspicious activity”. they just now closed my account and told me they were gonna send the check back. terrible customer service as well. Matt was the only good worker there, he actually tried to help me and tell me what was wrong. everyone else literally side eyed me every time i walked into the building because i kept coming in a lot. don’t bank here because they will frick you over for literally no reason.