1 /5 Ronni Jean: Customers beware, they charge whatever they want..
I had been there a few times and saw Stephanie, I liked her personality, she seemed nice and easy to talk to. How things changed when she was in the wrong. I got a full GelX set for my wedding and she said to just book a fill for my next one, so I booked a fill and nail art. Almost two hours into my appointment, Stephanie wasn’t done with my polish when her next client was there waiting. At that time the next client was clearly irritated and Stephanie was getting so too. It was obvious she wasn’t going to have time for my design (which was a single heart, not a big ask) and it was getting pretty uncomfortable so I told her it was fine. As she wrapped up she told me “that’ll be $73” I asked if that wasn’t a fill and she told me it was longer than 3 weeks so it was an overlay and she spent a lot more time on them..I asked her if that’s stated somewhere and she said she tells all her clients that. I told her she never told me that or I would have come in at 3 weeks rather than 4. She just shrugged her shoulders and gave me an oh well. So I asked not only are you charging me more but you didn’t do what I had scheduled? She then again shrugged and gave me a half ass excuse like she did no wrong and looked away. Which really sucks because I’ll never go back and she actually did decent work.
Only advice I can give to Y2 is properly list your guidelines somewhere so other people are aware of them rather than your employee “telling her clients”. Also have them clean their stations, it’s much more inviting when the stations aren’t filthy.