1 /5 Andres Hernandez: Do not recieve care here. If I could rate zero I would. While the doctors are okay, supporting staff and the office can improve a lot with their customer care and thoroughness. They will make repetitive errors even while on the phone with you, which leads me to believe they overlook available dates for appointments and confuse patient records etc. Doctors are terrible at responding on the patient portal and wont even acknowledge you. If you want a real relationship with your provider this is not the place. Looking for an appointment asap? That will be at least a month and a half out so youll have to go to urgent care and spend an arm and a leg. Been coming here annually since 2016 but its been a year since Ive stopped by for a checkup and now theyre saying Im a new patient? Its a nightmare here and its been a pretty consistent story for everyone else I know that goes here too. Do not come here especially if youre LGBT or a racial minority. They are NOT thorough and will not order the correct blood-work or labs to meet your specific needs. I had a traumatic experience with the older lead male phlebotomist who told me he wanted to ram through me and a crowd of protestor with his truck all because I was wearing a Bernie shirt and vials of blood were leaving my body. Barely made an effort to keep me awake and call for help when I was fainting from anxiety and had a low-key panic attack because of the things he was saying to me, unprovoked. Furthermore, I emailed the clinic and management many times and never recieved a word back and tried scheduling me with this specific person multiple times after I made it clear what had happened. A pregnant friend of mine who is also Mexican was made to feel judged and uncomfortable when she went in for a blood-draw from the same person. If you care about your sanity and your time do yourself a favor and go recieve care elsewhere. They do not care about us or care to work around the obstacles that get in the way them providing better care!
