Pediatrics - Dignity Health Medical Group - Oxnard, CA - Oxnard (CA)

5 /5 Alexa Drury: Great experience so far! I had my first appointment with my OB who referred me to this office and they called me right away to set up my appointment. Very prompt and wonderful customer service. I have yet to see my doctor, but I am hoping to confirm the great experience that I have had so far.

1 /5 Jeri Graehl: I have yet to have a good experience with the exception of my last appointment with the doctor I switched to - Dr. Dickey. I have asked 3 times to get an invitation to the patient portal to no avail. The person on my last call said she would send it in a few minutes and to call again if she failed to send it. She failed to send it. You cant get the slightest thing done with these people. They set up this patient portal so they wont be bothered by their patients but then you cant even get help to sign up!!!!!! I had to switch doctors because it took too long to get an appointment with my last primary Dr and I had to see the very incompetent nurse practitioner. I needed two authorizations for ongoing heath problems because they would not give me one that lasted long enough. It took a month to get the authorizations despite my making it crystal clear I was very worried since it was regarding a retinal tear follow up which should NOT have been disregarded. The other was for a check up with a dermatologist after I found a suspicious area on my face and had just undergone a month of daily radiation treatments instead of a very disfiguring surgery. I told the nurse practitioner I was having panic attacks and anxiety in general and especially over these two health issues. She told me to meditate - like that would solve my problem and mitigate legitimately scary health issues. As if meditating will make losing your vision or getting your face disfigured will solve the problem. I absolutely cant stand this medical group. The staff is rude and I cant stand dealing with any of them. I tell myself it is the nature of HMOs and to some extent it is. But there is NO EXCUSE for not listening to the patient, not following through with authorizations, not being able to get an appointment with a doctor in a reasonable time and having to see the horrible nurse practitioner I saw, having to ask 3 times to get their approval to sign onto the patient portal and still not be given a simple email to do so, not being listened to and instead having colonoscopies and mammograms pushed while disregarding the reason you are there, and having to tolerate the rude office staff. This is terrible medical care. Awful experience every single time. I dont trust them to do their job and they sure as hell dont care at all about their patients. I will NEVER go to this office unless I absolutely have no choice - which is what they want - I think they get paid either way.

5 /5 Ella S: I got my 1st dose of the vaccine here. You make an appointment time but you still have to wait in line. I waited in line for about an hour but to me that was definitely worth it. The staff was kind, very cheerful, upbeat and helpful. They were well organized and it was very effective.

1 /5 Nikki C: Very rude front desk staff, hung up on my husband for a simple question. If you can’t handle customer service then you’re in the wrong profession. You never know what some people are going through and to be rude is not okay at all. Be better or change staff. Too many complaints on here for the same reason.

1 /5 Leneice Garcia: Called this office to simply coordinate an appointment and they were just not friendly from the start. Not very helpful. Just got a “ we’ll see what we can do”. Their office protocal to schedule an appointment isnt lenient, just a “ well this is how we do it”. Highly avoiding having to coordinate any future appointments with their office on Ventura rd.