1 /5 Madison ODonnell: Wrote my first review for Doctor Cohen and his personal assistant, Chase, yesterday, August 22nd, however, today August 23rd the review is now mysteriously gone.
My father has been seeing Doctor Cohen for the last few months for shoulder and thigh pain. At no point during that time did Doctor Cohen state that my father needed to see any other doctors. Actually, Doctor Cohen was willing and gladly took over my fathers care.
Now I’m giving back story so that’s there no reasoning why Chase, Doctor Cohen’s “personal assistant”, made the statements that he did.
Doctor Cohen ordered bilateral MRIs. Now as a doctor, it’s the doctors responsibility make sure in the patients notes that there is enough clinical reasoning and evidence as to why the patient needs imaging.
For some reason, this wasn’t done for my father and the insurance denied it. Mind you, we have PPO insurance with one of the best insured around. This leads to another phone call to Doctor Cohen. Doctor then recommended that we meet with him AGAIN, taking time out of our day, for Doctor Cohen to adequately document the reason for his mris.
Then yesterday, I called, trying to see why once again what was going on with the mris. Chase answered and from my previous witness attacks of Chase I knew the conversation wouldn’t go well.
The first time I met chase he was yelling at the front desk receptionist. Clearly unprofessional and rude. I don’t care what kind of Doctor you are, your staff can not and should not be rude and yelling at ANYONE.
Then on this phone call from yesterday, Chase went on and on and on that Doctor Cohen is doing US a favor for ordering the MRIs.
As a physician myself, you never, I repeat NEVER tell a patient that you are doing them a favor.
Doctor Cohen willingly took on my father’s case and Cohen was the one who was adamant about ordering the MRIs
Now, Chase is telling us we need to see an orthopedic surgeon because Doctor Cohen had done such a favor for us. The only favor Cohen did is that now my father can’t get bilateral shoulder MRIs for 3 months.
For chase, Come on chase, who do you think you are? You have no right speaking the way you did to me and no right to the staff the way you did. You should be fired. I would be embarrassed if my staff member acted in any way, shape, or form like you did
