Savy Auto Body & Auto Service - Richmond (CA)

1 /5 Joseph: I scheduled an appointment for a SMOG check, which should be very quick, routine, and straightforward. I arrived there a few minutes early and they all looked at me like they had no idea of any appointment and told me they were waiting on "the guy" whatever that means. SMOG check isnt a specialty service, shouldnt require a special "guy" to do it. Meanwhile every single service bay is occupied so they have me park and wait. Im waiting there for 30 minutes with no one updating me on anything. The whole point of the appointment is to be given service when it is that time. Dont have time to wait around an undetermined amount of time during a workday. Bad experience, wont be returning.

1 /5 Kao Saephan: I just called Savy Autobody for a quote, and I’m honestly shocked at how unprofessional the experience was. As soon as the phone was picked up, all I heard was a rude and dismissive “Yeah!?” No “Hello,” no mention of the business name—nothing that even remotely resembled a proper greeting. Confused, I asked, “Is this Savy Autobody?” and the response I got was a lazy, almost annoyed, “Umm… yeah, who’s this?” At that point, I knew this was not a place I’d ever trust with my car. For a business that relies on customer service and trust, this kind of behavior is a massive red flag. If they can’t even answer the phone with basic courtesy and professionalism, how can anyone expect quality service or honest work in their shop? This felt more like calling someone’s personal cell phone than a legitimate business. First impressions matter—and this one screamed disorganized, careless, and disrespectful. I won’t be giving them my business, and I’d strongly advise others to think twice before doing so either.

5 /5 Rebecca Benassini: This was the third shop I went to with a seemingly simple issue - the hatch back pneumatic door-opener had broken off on my old car and needed to be welded back on. One shop couldnt/wouldnt do it and the other estimated $4,000 (to replace the whole hatchback! on a ~$3,000 bluebook car, silly offer). Savy was very problem-solving oriented and offered a simple solution for a couple of hundred dollars. Once I had the part, I dropped in with no appointment and the door was fixed a few hours later, one time and on budget. Super experience, recommend this place.

5 /5 Nicholas Navarro: This place is awesome! Professional and very friendly. You can tell they care about customers and they are affordable too. Kieran helped me out and was exceptional. Will definitely come back.

5 /5 John Murphy: Savy did an awesome job!! They were very professional and had both the technical skills and professionalism to handle my situation. Highly recommend.

1 /5 Joseph: I scheduled an appointment for a SMOG check, which should be very quick, routine, and straightforward. I arrived there a few minutes early and they all looked at me like they had no idea of any appointment and told me they were waiting on "the guy" whatever that means. SMOG check isnt a specialty service, shouldnt require a special "guy" to do it. Meanwhile every single service bay is occupied so they have me park and wait. Im waiting there for 30 minutes with no one updating me on anything. The whole point of the appointment is to be given service when it is that time. Dont have time to wait around an undetermined amount of time during a workday. Bad experience, wont be returning.

5 /5 Rebecca Benassini: This was the third shop I went to with a seemingly simple issue - the hatch back pneumatic door-opener had broken off on my old car and needed to be welded back on. One shop couldnt/wouldnt do it and the other estimated $4,000 (to replace the whole hatchback! on a ~$3,000 bluebook car, silly offer). Savy was very problem-solving oriented and offered a simple solution for a couple of hundred dollars. Once I had the part, I dropped in with no appointment and the door was fixed a few hours later, one time and on budget. Super experience, recommend this place.

1 /5 Kao Saephan: I just called Savy Autobody for a quote, and I’m honestly shocked at how unprofessional the experience was. As soon as the phone was picked up, all I heard was a rude and dismissive “Yeah!?” No “Hello,” no mention of the business name—nothing that even remotely resembled a proper greeting. Confused, I asked, “Is this Savy Autobody?” and the response I got was a lazy, almost annoyed, “Umm… yeah, who’s this?” At that point, I knew this was not a place I’d ever trust with my car. For a business that relies on customer service and trust, this kind of behavior is a massive red flag. If they can’t even answer the phone with basic courtesy and professionalism, how can anyone expect quality service or honest work in their shop? This felt more like calling someone’s personal cell phone than a legitimate business. First impressions matter—and this one screamed disorganized, careless, and disrespectful. I won’t be giving them my business, and I’d strongly advise others to think twice before doing so either.

5 /5 John Murphy: Savy did an awesome job!! They were very professional and had both the technical skills and professionalism to handle my situation. Highly recommend.

5 /5 Nicholas Navarro: This place is awesome! Professional and very friendly. You can tell they care about customers and they are affordable too. Kieran helped me out and was exceptional. Will definitely come back.