Polished Nail Bar - Los Angeles (CA)

1 /5 Lynette Dixon: Edited to address the comment: 1) I called to inquire about getting my nails fixed before the two week period and was told you all could not accommodate me until after the window due to being closed for renovations. 2) Please show me where Ive gotten discounts at your business besides using my loyalty points after spending $300. At my recent appointment, I tried to use my points after surpassing $300 in spending and was told they no longer took points. I do not ask for freebies but demand I get the service I pay for. If I wanted $40 service, Id go to the $40 spot. If it makes sense to you for your customers to have to come in multiple times within two weeks to fix an fill acrylic and gel polish, that shows the quality of your services and products. 3) The only honest thing you said is that youre too cheap to run your business earnestly. Waste your money at your own risk! I got an acrylic fill about two weeks ago and my polish started chipping after three days and my nails started lifting less than two weeks later. The prices are too exorbitant for such poor quality. I have been a loyal customer of the business for three years now and have not minded the prices because the quality and service matched. After spending about $125 for a design and fill, I have to get a fresh set which is ridiculous. When I called to complain and see how they would remedy the problem, the manager refused to address the problem and hung up on me. I was shocked by the rudeness and unprofessionalism. There was a recent change in management and the quality and ethics of the salon has suffered. Before this change, the owners and managers stood behind their work. On the rare occasion I had an issue, they would fix it without question. Clearly, this is no longer the case.

5 /5 Leandra Dorta: Ive been going to Polished for over 4 years now (first and only place Ive gone to since moving to LA) and I have no complaints! no matter what design you want, they will take care of you and the results are always spot on. Ive barely ever had issues with availability, whether it is walking in or scheduling an appointment, and the staff is so friendly and kind. they always make me feel like all my needs will be taken care of and that they value me as a customer. plus, im constantly getting compliments on my nails because of how beautiful they always turn out. couldnt recommend it enough. here are some sets ive gotten just this year.

5 /5 Honey Blakeman: Without a doubt the best nail salon I have ever been to and I’ve easily been to hundreds, from Bombay to Barstow. Everyone there was so attentive and communicative, they helped you get exactly what you wanted, from color to length to shape. My nail technician even put up with my utter inability to relax my hands and angle my fingers correctly. The pedicurist was such a darling and took extra time detailing my toe nails and complimenting the color. You can tell they take extra care and pride in their work and want you to look and feel your best. While being efficient and quick too. Really can’t say enough amazing things about this salon and if you’re looking for a really great salon that’s also reasonably priced, look no further. Update: came back all the from Texas and got my nails done here again and they were twice as incredible!! So much attention to detail. Would give 11/5 stars if I could my

1 /5 Bree Jones: This is probably my 5 or 6th time coming here and everytime it’s something. They’re just very sloppy but there so close to me so I’ve ignored the little mistakes for quite awhile but I can no longer give this business anymore money. I received a full set that resulted in my having a splinter like object in the skin of my Index finger. I really think it can get infected so I know have to go to an urgent care to get it checked out. It’s so painful and my finger is now bloodshot red. I just received the full set yesterday and woke up to my finger like this. The place really isn’t sanitary or ever cleaned, I just don’t recommend

1 /5 Lindsay Benay: I have been getting my nails done for the better half of 15 years and I hate to write a review like this, but after having 2 terrible experiences I think its important to let this place know where they are falling short....unfortunately both experiences were with the same nail tech, so I feel bad as this may reflect badly on the business as a whole or the other techs who may be great. First off the last time I was here was a few months ago...I had just moved to the area and was looking for a convenient place to get my nails done on my off days. The service started off by me asking for a fill-before I could stop her she was already cutting my nails off with the nail clippers, so I was of course getting charged for a full set even though I had asked for a fill. Second, the tech starts filing my nails with the drill and pressing so hard it is burning my nails, she also nicked me 3 times and made me bleed each time. I considered leaving multiple times because honestly it was the most painful manicure I have ever gotten in my life. In addition to that I had told the nail tech exactly what I wanted, but she kept trying to upsell me. By the 3rd time I just repeated exactly what I wanted to try to get the point across. At this point I cant wait to get out of this place. Her demeanor was anything but friendly welcoming or hospitable, and the service was anything but enjoyable. After such a bad experience I decided I would not go back to that place. I considered writing a review then, but thought maybe that lady was just having a bad day....Today, the place I have been going was closed for some reason. I was in a hurry and I figured I would give this place another shot. There are many techs in house, so I though the odds of me getting the same lady again were slim, but I was wrong. I didnt remember what the girl looked like from last time, but as soon as she started chopping my nails off after I had clearly asked for a fill I realized It was the same lady. She started with her upselling again and even though I had mentioned my nails were very sensitive in hopes that she would be more careful , she went on with the aggressive filing with the drill. After getting nicked yet again I told her I was going to need to go somewhere else to get my nails done. This has been my worst nail salon experience twice now. I had a 30 minute electrolysis session done today, a nail service should in no way be anywhere close to as painful as that. So disappointing as I would have been a regular customer here with convenience of the location.