1 /5 Dimitra C.: I went to this salon for a color correction after a previous appointment at another place left me with uneven highlights—some of which turned orange, especially near my face and roots. The majority of my hair, from my ears down to my chest, was a light beige blonde, and my goal was to correct the orange tones in the highlights near my roots while maintaining the lighter blonde on my ends.
The stylist informed me that we would have to darken the areas where the orange tones were present. I understood this to mean only certain sections—not my entire head. However, when my hair was dried, I was shocked to see that my hair from top to bottom had turned dark brown. When I questioned the stylist, she insisted that she had told me we would be going darker. I would have never agreed to going full brunette, as that was completely different from what I had requested.
She reassured me that it was a demi-permanent dye that would fade completely in a month, allowing my blonde to return and making it easier to redo my highlights. Fast forward a month, and my hair has not faded back to blonde. Instead, it is still a brassy brown, far from the result I was expecting.
When I called the salon to address the issue, I was told that they only do corrections within two weeks. This makes no sense, considering the stylist explicitly told me to wait a month for the color to fade—something that never happened.
I’m extremely disappointed with the miscommunication, the unexpected results, and the lack of accountability from the salon. I trusted them to correct a mistake, and instead, I was left with a bigger issue and no resolution. Would not recommend based on this experience.
