1 /5 Heba Al: I rarely ever write bad reviews unless Im just extremely unhappy with the service I received. I went in to see Ivy for a curly haircut. She assured me that she is experienced with curly hair and can give me a great cut. I booked my appointment six months in advance and patiently waited.
I wanted a simple trim that will give my hair a good even shape with face framing and I expressed that very clearly to her. All was going well until she put me under a standing hair dryer that just dries the top of your hair. I expected to get my hair diffused because thats standard for curly hair. She left me there for 30 mins then disappeared. It was so hot, my scalp got burnt and the majority of my hair was wet. By then, I was so uncomfortable and in pain that I just wanted to leave.
I paid $200 with tip. When I went home, I washed my hair because whatever she put in it was so crunchy and my hair was wet. I diffused my hair then I realized that my face framing was so uneven, I grabbed my shears and tried to even them out. I also realized a few thick strands of hair hanging low at the end because she didnt cut things evenly. I also took shears to them and cut them to match the rest of my length.
Oh and I had to put aloe on my poor red scalp! Ive genuinely never had anyone dry my hair this way before.
I felt like she was rushing. Had she styled and dried my hair appropriately, she maybe would have noticed the uneven haircut.
Expecting a dry, styled and even haircut after such an expensive experience is asking for the bare minimum. Perhaps I should have booked with Geno but I didnt know any better.
The salon itself is very lovely and clean and the people there are very nice.
