Family Medicine - Dignity Health Medical Group - Oxnard, CA - Oxnard (CA)

1 /5 MisterBucks MoreBucks: I come in with my mother to the Emergency room, waiting behind a doctor too finish his conversation and literally jest about other patients that have entered. And the nurses or receptionist always laughing and always to be seem to have a good time while I sit here waiting 1 hour and more to get my mother seen! I tried to be polite to interrupt their conversation, when I was rudely over looked so they may continue their playful unprofessional conversation. I had to point out my moms major illness to get their attention. This hospital will not take you seriously.

1 /5 Nicole Madison: Horrible service from reception here. I have worked in reception, in the service & hospitality industry, and working with the general public for over a decade. I know how difficult people can be to work with, so keeping that in mind I really appreciate receptionists and am respectful and courteous whenever I make a phone call. This is the second time here when Ive been blown away by the rudeness with the same receptionist. Ive called to schedule a simple appointment and had such a hostile, negative attitude on the phone Im honestly shocked. I guarantee any other establishment would fire someone on the spot for the way Ive heard her talking to people. This last time I called I put it on speaker and both my husband and in laws were incredulous at the way I was spoken too. We are now looking to speak to management and file a complaint, I understand working directly with customers may not be for everyone but if you are upset while you are working its completely inappropriate to verbally take that out on a completely unsuspecting client.

1 /5 Antoine Davenport: If there was an option for zero stars I will click that one. I live across the start from this hospital and I would instead drive 15 minutes to St. Johns hospital for much better ER experience. This is not the first time, my wife has been there 3 times for a medical issue and the ER staff has to be the worst we have experienced. Dr. Ponder, I believe who he is, is so inconsiderate as my wife was trying to explain her symptoms. I understand that these times are tuff for medical personnel but my wife is an employee of Dignity Health and these staffers people skills needs improvement. People come to the ER for comfort and assurance and at that time they are scared. Staffers needs to understand that...

4 /5 William Gohlke: Visiting an emergency room in the middle of the night is not a fun experience. The staff here were very kind and thoughtful. They provided me with the care I required and made me feel secure during a difficult time. I believe the triage nurse was named Nitta or Nina and she was terrific. Thank you.

3 /5 Nancy Black: This group has outstanding doctors but the administration of the group is horrible. Today I needed to contact my doctor to give him some critical information and because I am unable to contact him directly, I was on hold for 18 minutes before I reached his office! Ridiculous! Also have to listen to a Covid lecture every time I call. Valuable information but I have heard the same info 7 times in the last week, should be a way to bypass redundant information. Extremely frustrating group to work with. You can and should do better.