Capri Nail Spa - Westlake Village (CA)

1 /5 Justine Sutton: I went here yesterday and the nail tech gouged my cuticle. It was bleeding and painful I was visibly uncomfortable and she showed no reaction. The neighboring tech who spoke English told me she would put antiseptic on it and nobody apologized or did anything to show they were sorry nor appreciative for my business after when I paid full for service and tip. I even asked for ice or cold water because it was throbbing and was ignored (my nail tech didn’t speak English but kept nodding her head like she understood me instead of asking for someone to help translate). I rarely leave reviews but i just want people to be aware of the crappy customer service.

1 /5 J R: The bad reviews are true! Im so disappointed in this place. The man who books appointments is not considerate of your time. He books the appointment and and every time I come in (on time) the nail technician is running 30 minutes behind! This has happened to me 5 times in a row so there is no excuse for running late constantly. Im out of patience . Today I called to confirm the time and he told me the tech was on time and I still waited 30 minutes! They should be more respectful of your time and let you know the technician is running late so you dont rush over just to sit there. The nail technician (I wont mention her name has a bad attitude for not reason. Im spending over $50 for a nail fill and they should be grateful for my business. Instead they treat you like they hate their job and have a bad attitude! It must be the work environment and management because these ladies have bad energy and seem angry. There are many nice nail salons in Conejo Valley so you would think they would respectful and appreciate their clients more. I have been in the beauty industry for 20 years and I would never treat a client that way! I will not return and I wonder how they even stay in business! All of you ladies going there deserve better service than this place!

1 /5 T E: Review for LOGI: Made an appointment for gel-x fill. I made sure that they offered it got there and she tried to do a bait and switch and put biogel. I said I did not want Biogel but she gave me no other option and just put gel polish on. When I left she told me that it was very weak and for sure it was going to break but yet offered nothing and still ask me for money so she got no tip and I will never be coming back here. The worst customer service ever at a nail shop!

1 /5 M. Kate Park: It seems like customers are treated well only if they spend at least $50. I went for just a manicure and the technician literally pushed me out the door without drying my nails. Despite me trying to be careful not to ruin my nails (not even attempting to put on my seatbelt) I failed miserably with gearshift from park to reverse. Capri nail people gave me a dirty look when I went back in to get my thumb nail repainted and asked to get all my nails dried with a fan. I will not be going back.