5 /5 Emad Marini: I don’t usually leave reviews, but Black Rock Automotive absolutely deserves this one. I first visited them a while back for a pre-purchase inspection on a truck, and the experience was phenomenal. Their inspection was detailed, professional, and gave me complete confidence in what I was buying. So when I recently found myself in a terrible situation with a different vehicle, they were the first shop that came to mind.
I had just bought a hybrid vehicle from Roseville Toyota, and within three days, the hybrid battery failed. The dealership refused to take the car back or fix it. I was stuck with a car that needed a $6,000 battery replacement, and despite contacting attorneys and other legal resources, no one was able to help me. I felt completely helpless—honestly, at an all-time low. I knew I’d been done dirty by the dealership, and I didn’t know where to turn.
In desperation, I started calling around for battery replacement estimates. When I got in touch with Black Rock Automotive again, Dave picked up the phone. Before he would even give me an estimate, he insisted that I call Lexus of North America and dispute the situation. I pushed for a price, but Dave wouldn’t budge—he said, “I’d rather you try that first and see what they say.”
Because of his advice, I made the call. Sure enough, just like Dave said, the dealership contacted me shortly after—upset—and suddenly willing to give me a full refund. I was floored. Dave’s words rang 100% true.
I can’t overstate how grateful I am for the honesty, integrity, and genuine care shown by Black Rock Automotive. Dave could’ve taken my money like other shops were ready to, but instead he guided me to the best outcome possible. If you want a mechanic that truly has your back, this is the place. Thank you, Dave and Black Rock—you saved me.
