All-Out - Lakeport (CA)

Joseph Waterman I came in with a special request for my truck and they came up with a great solution at a fair price. The work was done in a timely manner, and the customer service was great! I really appreciate that!

Karen C Very professional and friendly service. They did everything they could do, despite my insurance being a pain (Geico), and got me back on the road as soon as they could. My truck drives like a dream and I really appreciated the communication. Thank you so much!

Julia Young So greatful to have found an honest and reliable mechanic! This shop is the best! We have taken both of our vehicles here. Always quick and has done an amazing job keeping our well loved vehicles on the road! Highly recommend!

Michelle A. After someone backed into me (and didnt even leave a note!) I needed a bummer straightening, which required brackets to be heated and bent to correct angle and weld. They did it very next day, quick, and fair price. Would recommend!

Christopher King Let me begin by saying that Riviera Auto is a truly a gem to have in the community. We all know the struggle of finding a reliable and honest auto repair shop who values their customer’s humanity over their profitability. Who takes care of you every step of the way and makes sure that you are informed and comfortable throughout what is often times a stressful situation. I’m 42, have owned dozens of vehicles and have been to plenty of shops; and Brian will bend over backwards to make sure that you get the service you need, at the highest possible quality with a level of communication you will be hard pressed to find anywhere else; especially in Lake county. I can’t overstate how great of hands your vehicle is on when you take it to Riviera auto. Also Haley is an absolute peach and sharp as a tac and was so great at answering any of my questions and being super helpful. This place definitely has an above and beyond vibe that I have every confidence you will see for yourself. 11/10 Highly recommend!

Ana Robles Very pleased. Luis has been my mechanic for about 3 or 4 years and I know I can trust his judgment on what needs to get done on my truck. Great service and the same day if possible. Thank you Luis.

Rick Areans My truck was shaking furiously and I made an appointment. I was expecting something major and expensive but after they inspected I was told that a nut was loose after tightening the problem was solved no more shaking. Very professionals knowledgeable and above all honest. My mechanic from now on. Thank you.

Cathiemarie Fling This is a small but busy shop because Carlos, the owner, knows what hes doing and does it well. I was referred to him by both Napa Auto. AND. OReillys auto parts shops as the guy to go to when l had trouble starting my car . Carlos fixed the problem the same day l brought it in and l dont feel like l was overcharged or taken advantage of because Im an old lady. Ill take my van back to him if l ever need repair work done on my van again.

rick rodriguez Ive never had an issue here. I precheck my vehicles before taking them in for smog and if an issue comes up, Jose calls and lets me know the issue. I recommend getting your vehicle pre-inspected for smog that way theres no surprises if your check engine light turns on or if there are codes stored within your vehicle computer.

Flappy Flapjacks I only had one experience, they seem highly skilled and proficient. And although I had got very upset with them for starting unauthorized work, I still give them 5 out of 5 stars. I will take my car back for maintenance or repairs to them, almost exclusively. - My belt was making noises so I took it to replace it. The owner came out and instantly and correctly recognized the real problems. An oil leak ....that I knew about but didnt realize it was causing the belt to start to fail. A common problem with BMWs. But the oil could be damaging other components also. He told me exactly where the leak was and what its doing and what it could be doing and what needed to be done to fix it. The miscommunication happened because they were supposed to just look at what is happening, the damage and what needs to be done and then get back to me with a quote or something. But instead I have to walk in there a week later and ask whats going on with my car and they say "its being fixed". This really upset me because I dont know what was being fixed, or at what cost. The owners not great at returning calls. Its not that I thought they were ripping me off but if the valve cover or other main seals need changed, then that would cost a lot of money and I would have to consider my options. I completely believe the shop is honest. - The work that they needed to do on my car was definitely needed and the price they charged me was reasonable. Dealing and talking to some of their mechanics and watching, they seem highly proficient and skilled. My general impression of the owner and the shop is that he is an well-liked guy in the neighborhood and county and seems very trustworthy. Trust seems to be a mechanics major problem. I trust this shop.