1 /5 Daphanne Peters: I have now had TWO bad experiences with the "security" at this facility. The first was a couple years ago when the security guard threatened to call the police on me for standing in a doorway, while on the phone, all because I "wasnt wearing a mask." Mind you, I was well over six feet from ANYONE except the security guard and trying to get instructions on which office to go to (and somehow that made me enough of a threat for the receptionist to call what you guys deem security). COVID was pretty much over, but according to the security guard I could not actually file a complaint because "she worked there and I didnt." Consider this my formal complaint.
Then today, I apparently broke the law akin to murder when I stepped over the yellow line to ask the receptionist a question (I was the only one standing in line, mind you, there were NO OTHER PATIENTS WAITING - I want to make this clear in case it becomes an excuse to not take this complaint seriously). The security guard, who was behind the desk, might have been laughing about it and thought it was HILARIOUS (along with your receptionist, by the way), and kept making jokes about me "not seeing the line" and how he could "prevent me from breaking others privacy in the future." This was not funny, and was highly unprofessional. I am also wondering why the security guard was behind the desk laughing and giggling with the receptionist while she was on the computer looking at patient charts. Last I checked, security guards dont get to look at those. So, now Im concerned about a major HIPAA violation occurring at this facility. I genuinely did not know how to respond to this VERY unprofessional behavior from either the security guard or the receptionist, so I ended up just walking away. My question never got answered, not that I think it would have been answered, anyway. Five stars for unprofessional behavior and possible HIPAA violations. Zero stars for decent patient care or customer service.
If I knew which security company you employ, I would make the complaint directly to them. Im just going to assume that information is "proprietary," along with common decency and following medical laws.
