1 /5 kimberly Rodriguez: This establishment did not meet my standards for the price, and the overall experience from the start when signing up was incredibly frustrating. From the outset, finding parking was a significant challenge, adding unnecessary stress before even entering the premises. The saunas always dirty not truly cleaned or disinfected daily was gross. However, the most egregious issue lies with their cancellation policy. Unlike other places that offer flexible cancellation options, this business FORCES you to continue your membership for another two months after initiating a cancellation. This means that even if you cancel, youre still obligated to pay for those additional two months, in one lump sum payment.
For example, my husband and I are moving away and will not be able to attend, yet we are still being forced to pay over $207 each today in order to cancel, all in one immediate payment, for a membership we wont even be using. When I relayed this situation to a staff member, they were incredibly passive, sarcastic if I was moving to "Texas" ...she was dismissive, constantly trying to find ways to justify their policy and push for us to remain registered, rather than offering any understanding or solutions. BE WARNED: if you register here, you must be prepared to give a 60-day notice and pay for those two additional months, plus the current months fee, just to cancel your membership. This predatory cancellation policy is a major deterrent and a significant financial burden for those who need to end their membership early.
