South Bay Family YMCA - Chula Vista (CA)

1 /5 Daryl Hern: Not enough shallow water aerobic classes for seniors. Only 7:30 a.m. MW. Music too loud when those classes are over and you are trying to do your own routine. Spa closed Fridays for most of day.

5 /5 Jon David Lair: Great place. Tons of machines, equipment, etc. Good environment for working out. Much recommended.

5 /5 Alexis Salomon: Really enjoyed their new workout room. New equipment and how easy they make it for people that are nationwide to go. When I visit my mom in town I like to go to this gym.

5 /5 Bill G: I have always been greeted when arriving and leaving. Staff checks often that everything is in order. And Paty gives super awesome classes and I can say that as I have attended about a years of.

1 /5 Olivia Medina: I wanted to write a review because I had bad service here twice. Actually three times a few years ago my mom and I had been turned away just for the way that we looked. Im not sure if they thought we were poor or what it was, but we were turned away and treated really rudely. But even in this last week we thought about restarting our membership cuz we have another local Y but the pool is out of service at this time and Ive tried twice to contact this Y instead on two different days about four phone calls later. Still no answering of the phones. Even if I call on a busy time or a non-busy time. I either get put on hold the first time I got sent to voicemail several times the second time on a different day which was today. I called the first time and I waited a while before they finally picked up the phone to tell me to wait longer and then I waited about 7 minutes before I hung up. I called again the second time. They made me wait about 5 minutes then sent me to voicemail and then the third time I called today they made me wait about 3 or 4 minutes before telling me to hold again when I explain to the woman that I had already waited 6 to 10 minutes the last time she put me on hold she proceeded to tell me how there was a client in front of her that she was still helping and how that person was there in person so they were more important than I was. I dont know who this woman is. All I know is that she needs to learn a few things about customer service. Ive been in the industry for almost 20 years for customer service. Everything from food and beverage to personal training to theme parks. Everything you could think of and just for that, shes convinced me well enough to cancel my membership so I appreciate her whoever she is. Please know that Im really grateful for you. I dont want to be part of a membership that treats people this way, especially because I think everybodys equal and I know for a fact Ive worked in other jobs that were way higher class and theres a time limit a person is supposed to wait on hold on the phone and theres procedures for all these things. So if youre struggling and you need help, thats maybe something you need to talk to your boss about, but you should learn a few things about how to treat a customer. Never going here again. Have a beautiful day. God bless.