WhidbeyHealth Primary Care - freeland - Freeland (WA)

1 /5 Jack Alexander: I went to a doctor appointment so I could establish care with a new doctor in freeland. Since they get a new doctor every 6 months for some reason. They work with the walk in clinic and share information in the system. to preface this off, I wannan say I have Been calling them, sitting on hold just about an hour every time, listening to the same two hold music songs so i could ask about how they said Id be getting a call about a consultation for my collarbone since I went in there over a week ago. First time I called, they said "Ill send you your x rays on email" and I said "I already got my x rays when I went into the walk in clinic 3 days ago" then they said, "well what do you want?" I said "I wanna know who they are referring me to." They said "I dont know yet. Is there anything else you want me to help you with?" I calledtgree to four days later and they said the same thing, then, I actually went in there foe my therapy appointment and talked to my therapist. My therapist and I talked to a lady who worked there, and said "hey he has a displaced broken collarbone and they said they were gonna get him a referral for a consultation, can you get Nancy to let him know about it?" The lady said "I dont work with that department and Nancy isnt here, referrals usually take 10-14 business days, unless theyre urgent." My therapist said, "yeah, but hes in a lot of pain, can you at least let them know" the lady said "I know, but if its been a while since the fracture, its not urgent but ill write it down". she wrote my name and birth date on a paper towel, and probably threw it away because the new doctor I was seeing just started working there and didnt even know I had a broken collarbone. I told him about it, he couldnt find any record of it, when he finally did, he said that "well, I just started working here 2 weeks ago, but on behalf of whidbey primary care, I am sorry, your fracture report got lost, we dropped the ball" I said, "well I tried calling like 2-3 times and talked to someone face to face and they said it would take 14 business days" he said "what? Thats crazy? Maybe if youre getting a colonoscopy! Wha- thats crazy! It shouldnt take that long for a displaced fracture with little pieces broken. You shouldve gotten in right away!" He said I would be getting a call today or tomorrow from an orthopedic surgeon. I would rate them 4 stars before this happened because my only problem at that point was they had a med doctor who they had working in freeland primary care for a week but moved her all the way to oak harbor. I also would have given them more stars because of the new therapist and new doctor was helpful since he finally got notified about my broken collarbone, however, its unbelievable the amount of excruciating pain Ive been in BECAUSE of freeland primary care. I honestly think some people should be fired and some legal action should be filed against them with stuff like this going on

1 /5 Lynn Rohan: Minus 10 stars if I could. Have never written a review but, literally, they are SO bad, reviews that send people elsewhere could potentially be life-saving. Theyve beaten me into having to find another provider, Ive stuck with it FAR too long - my bad - but dont make my mistake. Cannot get through to speak with anyone. Messages are not returned. I have to physically drive to their location in order to communicate anything. Absolutely criminal service. Cannot for the life of me, figure out why they cant solve this - soooo many local people have complained yet nothing has been even slightly improved for the last several years. Yes - Im switching providers. Just trying to save someone else a whole lot of heartache.

1 /5 Chelsea Bianchini: A couple weeks ago they tried to cut my anti depressants off because my doctor left the practice. I called and left multiple messages with no calls back. Now I have gallstones and need a referral from them and again, no pick up and if I go to leave a message it hangs up on me. At the point where I am about to drive to office and speak face to face because this ridiculous

1 /5 Mary Hollen: Im trying to find a replacement for my departing PCP and cannot get a person on the phone to see if there is an appropriate MD who is taking patients. Tried several times and the one person I did talk to (at the hospital in Coupeville) transferred me to a number that took a message but did not call back. This inability to negotiate the automated phone attendant does not speak well for the future, should I happen to be sick and need to talk to my PCP.

1 /5 Alexandra Joy Showell: I ran out of my medications a couple of days ago. I called before they ran out to ask if I could pick them up in Washington, where I go to school, instead of Oregon, where I was over the summer. I have left 5 voicemails over the past couple of days and have had no reply. I do not live on Whidbey island and so I am not able to go there in person. The meds are essential in my life to be a functioning university student. I am utterly helpless and cannot believe the “care” I have received.