1 /5 Taylor Polan: This facility is NOT an actual urgent care, despite the large "urgent care" sign on their building. If your insurance covers urgent care visits, this place will not be covered. They openly admit they “care for people urgently” but legally cannot bill as an urgent care facility—because they are not one. So why advertise themselves as such? It’s misleading at best, and at worst, another example of the medical industry taking advantage of people.
To make matters worse, the front desk staff misrepresented our coverage. When we arrived, we specifically asked them to check our insurance, and they confirmed that urgent care was covered with a $5 co-pay. We were charged the $5, assumed everything was fine, and proceeded with treatment. We later received a bill in the four-figure range because, surprise—this facility isnt actually an urgent care and doesnt bill as one.
We did everything we could to verify coverage, but because of their deceptive branding and misinformation from their own staff, we’re now stuck with an outrageous bill. If they can’t legally bill as an urgent care, they shouldn’t be calling themselves one. And if their staff doesnt even understand their own billing practices, how can patients be expected to?
If you’re considering going here, double-check with your insurance first—or better yet, go to a real urgent care that doesn’t play games with your wallet.
