Skagit Regional Health - Mount Vernon Surgery Center Ear, Nose and Throat - Mount Vernon (WA)

2 /5 Rebecca Redshaw: I received three emails to remind me to schedule an appointment. It had been a year since I had my original check-up. The audiologist conducting the test was excellent and professional. When I met the doctor, he hadnt bothered to look at her results (I asked what the difference was between the two tests) and told me that if they did these tests every year "all wed be doing is these tests." He made me feel like I was wasting his time. I am not inclined to return to this office.

3 /5 Ashley: Edit to add 2 stars as I received a call from the internal department about my visit. While I don’t hold the facility responsible for his behavior; I do want my review to stand about how Dr. Johnson handled my appointment. The gal who did my hearing test was excellent. Dr. Johnson however was not. I went in for an ear issue that has been ongoing for almost a year. While asking me questions he asked if I was a smoker and I let him know not anymore. When asked how long ago I quit and I gave him the answer he laughed at me and mocked me about how recently it was, and since my boyfriend doesn’t smoke he shouldn’t mind that I am quitting. I felt this was highly unprofessional of him. He talked more to his student intern then to me about what he was seeing while examining me. At the end he stated I had a migraine. When I asked about the fullness feeling in my ear, he stated it is probably in my head as he wished he had my ears since I did so well on the exam. I asked him what I could do about medication in the meantime to stop my ongoing vertigo symptoms (that I’ve had for over a week and a half) because I want to be able to drive to work. He said they could prescribe me Valium and laughed as he said I wouldn’t be able to drive to work then. I grabbed my things and left while letting him know I will be getting a second opinion. I will NOT be going back to this clinic as I am left with more questions then when I walked into the clinic.

5 /5 Kristi L: Dr. Mallorie Smith, Ryan Toering , and Dr. Hannah Carlson are wonderful ENT specialists. They are thorough and compassionate, take time to make their findings understandable, and patiently and clearly respond to questions. Their expertise changed my life when I was searching for answers about long Covid symptoms, and they took time to integrate findings from other specialty areas in treatment decision-making. They’ve also spoken in terms that matched each of my family members’ developmental needs, one who is young and another who is elderly with memory issues. Hearing loss has an emotional element for patients at every age that they normalized and honored, too.

5 /5 Randie Fischer: Dr Godsell explained my test results, procedures, and my aftercare. He was very patient and understanding with me. He found and took care of the problems I had that no one else cared to look for. I would highly recommend Dr Godsell and his team to everyone!

1 /5 No Name: Chantilly. This review is only for the nurse named Chantilly who works at this facility. It was my first appointment with new ENT specialist. Waited months for appointment. Specialist got called to hospital for surgery. Chantilly offers me two appointments that do not work with my schedule. She then says flatly, "Well, the next appointment is going to be pushed out a while then." I said that was unacceptable, I had already waited months for this appointment. She tried to guilt trip me and said incredulously, "Hes across the street controlling a bleed!" I said I understood that, but there should be some accommodation made to get me in to be seen since my appointment, which I waited months for, now has to be canceled because he is across the street. And its unacceptable to ask me to wait months again for another appointment. She said rudely, "You can wait for him to come back from surgery or those are your two options, or youll have to schedule out." I reiterated that those times didnt work for me, I wasnt going to wait around indefinitely, and that it wasnt acceptable that I would have to wait months again for a re-do appointment. She screamed back at me that those were the two appointments, sneered at me that I was being rude (I interjected, in disbelief, asking her how she could be calling ME rude in this interaction), and said I needed to go to the front desk to figure it out. I asked for her name as she was leaving. She screamed it at me, "CHANTILLY!" and waved her badge in my face, and then ran as quickly as she could down the hall into a staff-only doorway. I talked with the clinic manager about her behavior following this and initiated complaints. This behavior is completely unacceptable, from a professional nurse at a major hospital system, but even on a human-to-human level. I am having to put off additional medical care for a painful rheumatic spinal disease until after I can talk to the new ENT doctor about the potential surgery that I need. This appointment was very important. Even if I had just come in for minor allergy concerns, I should not have been talked to the way Chantilly talked to me. Its completely unacceptable behavior. Chantilly is being paid to do a job. I am a patient, suffering with illness and pain, and she was not only dismissive but aggressively rude. I deserve an apology. And Chantilly should be required to complete some patient relations workshops. Chantilly should reflect on whether this is the appropriate job for her temperament. Chantilly may have been having a rough day, but so was I, and I was in the position of being the sick, and she was in the position of being the help. Chantilly is paid for her part in our interaction, I lost money in gas and got yelled at by an emotionally unstable nurse named Chantilly. Every time I have a bad experience, I am writing a review on it. This kind of stuff happens far too often. It is abhorrent. It needs to be taken more seriously. If you have a colleague like Chantilly, please do your part in advocating for your patients. Do better.