Samaritan Clinic on Pioneer - Moses Lake (WA)

5 /5 Travis Phillips: Brett is the ONLY doctor worth seeing in Moses Lake. Hes super reasonable and bringing common sense back to the healthcare industry.

1 /5 Amanda Ford: Horrible place on the billings part. I had taken my son back in 2022. I am visiting out of town and to take my son to urgernt care the visit itself was great, fast forward to now. I had gotten a call from a number i did not recognize and they had left a voicemail, i had listened to the voicemail and it was from a collections agency which was odd because I have never recived a bill nor a phone call. I called the agency back and they had told me it was from this clinic from 2022. I called the clinic to see if they can get the bill deffered and verify if they billed my health insurance, i have spoken to Alliyah Green and was advised that my health insurance needed me to verifty no other primary insurance and agree to pay and they will defer it out of collections. So i made the call and the representative advised me that they were never billed so i then did a three way call with my health insurance and the clinic so they were aware. My insurace also told them that they have that we are doubled insured so my other insurnace is primary in which the billing department has on file and was adivsed as well. I get a call back from billing the next day saying if i pay the bill to the clinic in full they will defere the bill out of collections. They will not re bill my insuruance correctly, they also inmputed my address wrong so i never recived a bill. Their claim is that i was "aware" of the outstanding balance because they "called" me and left a voicemail which i looked back into my call history and my archive and delted voicemails i never recived it. Not only they had my addreas wrong they never billed my insurance and now are refusing to defer the bill and re bill my insurance correctly on which they had the information on file from the day i took my son in there. I am now not getting any response back from their director jen charlo who is refusing to correct their mistake.

1 /5 Tatyana P: Scheduled an appointment for the Pain Management department for my father and planned for time off work to attend. My father spent 45 minutes filling out paperwork just to be told by reception the appointment was scheduled on a providers SCHEDULED DAY OFF. The receptionist proceeded to place the blame on training rather than taking any real accountability or attempting to make things right. My father is now having to continue to suffer in pain, waiting another 2 weeks to be seen. To add insult to insult to iniury, he was told the paperwork he filled out was no good. Train your staff to avoid disasters like this! It is unacceptable because the providers are wonderful.

4 /5 Christina Martin: The providers at Samaritan are excellent, and they are not nearly as overbooked as Confluence, because they dont have ridiculous turnover. However, the constant and useless red tape at every turn is irritating, and the organization appears to be completely technologically incompetent. MyChart doesnt sync properly, phone messages get lost in the system, and occasionally you cant get through at all. There is no other way to contact them, and if the patient is 12-17 MyChart isnt even an option. We still have providers at Samaritan because their providers are so good; but if you like modern technology and dislike red tape be aware that it will not always be smooth sailing.

1 /5 Malissa perez: Im not giving names because its noted in my chart who I saw but its not likely anything will be addressed. I went in and it was recommended I have an ultrasound. Waited a week for the phone call to schedule appt, called the clinic to find out they had not put in the referral. Later the same day I get a call to schedule the ap forpt and when I asked when the referral was received, I was told it was received that day. Then when I finally got the results, I didnt get a call from a doctor or nurse, or any kind of follow up. Im grateful I can understand the report so I know nothing isseriously wrong with me but it would have been nice to have some kind of follow up so I could ask a question. This was 4 months ago. They definitely communicated with me when it came to needing the bill paid though.