Quality Care Medical Clinic - Yakima (WA)

1 /5 Joe: Beware going to this office. The doctors try to provide good care but their nursing and office staff are the worst I’ve ever dealt with before. Nurses routinely forgot to forward referrals to specialists or obtain MRI records, delaying care by many months. Office staff has been sending fraudulent bills for months. When I contacted them for an explanation, I was given a bizarre story about Russian hackers being responsible for my fraudulent bills. Do not go here.

1 /5 Dereck Nelson: While I can’t say a bad word about Dr Gondo, the rest of this clinic is complete and total garbage. I saw them for a referral on my knee, in September, which I finally saw the Orthopedic Doc in March of 24. 3 weeks ago, Dr Gondo assured us he would put a rush on a referral and would instruct Marie, his medical assistant to get that done, well we are on week three and no referral, this is for my daughter who he said we need her to start PT this week, apparently Marie doesn’t agree. When you are forced to leave messages with Marie, her voicemail says if you are calling about a referral, they take 2 weeks to send out, and that if you leave multiple messages it will take longer, well we left our “one” message, and here we are twiddling our thumbs. For what it’s worth, our daughter was also having a series of bloody noses, we tried to schedule with Dr Gondo, instead went to an Urgent Care doc who wrote the referral and we had an appointment in two days, and now have a procedure scheduled. My hope is that someone reads this, because I have told this story to anyone who will listen, and it’s fell on deaf ears. Get it together Sub Quality Care! Your patients depend on you, and you should be ashamed!

5 /5 Kim Hatch: I had to find a new doctor a couple years ago. My doctor I have seen my entire life retired. I was so Blessed to become one of Dr.Mark Maioccos patients. He is very caring and concerned about his patients welfare. His staff are also very kind and caring!! Thank you for accepting me as one of your patients!!!!

5 /5 Gina Brandt: The one thing I appreciate the most about going to Quality Care Medical Clinic is that you can call them, and someone will answer the phone! I get so tired of getting the annoying “voice” and being prompted to press endless numbers only to get an answering machine, and then have to leave a message and hope that someone “will listen” to your message and return your call. I find going to the doctors and medical issues stressful enough, so when a PERSON answers the phone, it is amazing! That one little thing alone is worthy of five stars. Thank you to all the caring people working there.

5 /5 Iced Macchiato: My 85 year old mother is a patient of Dr. Mark Maoicco. I cannot say enough positive things about Dr Mark and his staff. My mom has quite a few health problems. Dr Mark has been so helpful in guiding my mother for future. A few mentions: Pam is truly such a patient and professional staff member- she exemplifies great customer service and I am so thankful for her knowledge and experience (my mom was talked into switching her Medicare supplement and Pam was instrumental in helping us and was amazing and patient)!!!! Shannon, Dr Marks nurse also goes above and beyond to help and answer questions! Taylor (I believe was the name) also took the time to explain Medicare to me (as I do not have Medicare yet). The two front desk staff (I dont know their names) are ALWAYS friendly and helpful. One of them has a silly sign at her desk reminding people to be kind to one another! Having an elderly and aging parent is tough but the staff at Quality Care really do "CARE" and go above and beyond to help their patients!! My family and I (and my Mother) are so thankful for all their assistance!!! I would award 10 stars if I could!! (Rachel Machado).