1 /5 Rashanda Coleman: Buckle up. I just left this salon before my service was finished because I was lied to and I was kept waiting for an hour after my appointment time.
I went here after my sister recommended it. Shed gotten a few beautiful designs. All Ive gotten is an approximation of a compromise on the design ideas I brought to them. Its worked out 2 times before. This third time was a disaster and the last straw.
I didnt love my last set so I waited until I needed a fill and asked to just get a black version of my sisters last set. It was ombre glitter similar to the picture below. The older woman doing my nails promised she had the materials to pull off my request. It wasnt until my previous nail art was filed off, that she told me they didnt have the black glitter I wanted. She talked me into using a finer glitter polish and the end result looked like bad Rocky Horror cosplay (see below.)
They could tell I hated it, but I didnt want to keep negotiating and be stuck there longer so I declined having it fixed immediately. They even offered to fix it FOR FREE if I came back the next day. I could also tell the other employees were discussing because several of them walked up to me to offer to fix my nails and they kept saying, "ombre," to each other. It got overwhelming so I went to sit in the car and waited for my sister to finish and pay.
I didnt want to go back, but my sister convinced me to give it another try so I made an appointment today and chose a simpler design. I purposely requested the artist that had the skills to do it. When I arrived, he was still working on someone else so I waited. After an hour, I was going to leave when he said he could see me. I showed him and he nodded and began filing. He was half way done with one hand when a different woman turned around and spoke to him. Then he turned to tell me that I was going to be charged $50 for just the new design.
I was shocked because I was assured the day before that I could get the service for free so I backed away from the table. Next thing I know there are 2 women flanking my seated artist who start rapidly talking at me trying to justifying the exorbitant charge. The woman who, originally, told me to come back the next day was sitting a few chairs down and said nothing while this was going on. It was clear they werent going to listen to me and I felt overwhelmed by how quickly they got so aggressive so I just left. I knew I shouldnt have gone back there. My sister and I wont be making that mistake again.
Update:
The manager thought it was appropriate to text me trying to discredit my review at 9:45pm. This isn’t the first time I’ve had to come back to a salon when a design didn’t turn out the way I asked. The artist and I usually find a design they can easily do and they change it for free + tip. The artists and management are money-hungry. They should’ve just admitted they couldn’t do the nail art I wanted.
