Lotte Hair Salon - Bellevue (WA)

1 /5 Ahi Kodak: I’m honestly not sure why this place has good reviews, I don’t think it is what it used to be AT ALL. DO NOT GO HERE!! I don’t ever take the time to write bad reviews but here I am. I’ve attached pics for reference. I made an appointment for a BUTTERFLY haircut, with face framing curtain bangs, and lots of layers throughout, lots of volume etc. Mindy (the owner) very confidently said over the phone that she could do this haircut. I showed photos for reference upon entering, and showed exactly how long I wanted my CURTAIN BANGS to be. Mindy went ahead and cut my hair to be ACTUAL BANGS, which are extremely uneven. ☹️ My hair looks horrid, I was dumbfounded looking at myself. Thank god I had to wait for my father to pick me up, or I may not have said anything. It looks god awful, nothing like what I wanted. Mind you I have been getting the same haircut for 2 years now from different people, it has never turned out this vile. I have Indian hair texture, with curly hair. She should have known that cutting my hair that SHORT would look horrible. I had shown her by pointing to the end of my nose/start of mouth, as where I would want the bangs to end, TWICE. It should be a hairdressers job to understand all hair types, textures etc. Mindy had an electrician working on the lights, she was conversing with him the ENTIRE TIME she did my hair, barely paying attention. This was my first red flag but I was afraid to say anything. She then cut my bangs within not even a second, without confirming the length or anything. When I told her I wasn’t happy with the haircut, I allowed her to try and fix it. She became passive aggressive and PUSHED ME with both her hands into the chair, and then proceeded to argue with me on how she gave me the correct hair cut, regardless of the fact that I had shown her pictures of me with the correct haircut. She started parting my hair in the front to show me how she did cut the proper length, but she was parting my bangs within open scissor blades as she’s speaking. She was pretty hostile and I immediately got up to tell her I feel really bad she gave me this terrible, uneven haircut, with horrible bangs, and absolutely cannot paying for it. She got angry and asked me if I don’t have any money, for which I said no, not for this bad haircut. I almost cried, and cried to my dad as soon as I got in the car. THANKFULLY I left without paying. DO NOT GO HERE. I told her I only wanted a haircut with NO BLOWOUT. She did not like this at all, and was prepared to do a style on my hair that would only look good for one day with added hair products and heat styling. Not a style that would look good after a wash, for your natural hair. I get a butterfly haircut because my hair is extremely curly and I love the way my bangs and layers NATURALLY sit with the style. I do not style my hair with heat, nor do I ever blowout my hair at a salon after a haircut. I voiced this to Mindy at the appointment and she acted as if I was insane, and kept trying to convince me to let her style my hair. I’m not entirely sure why she was acting in this manner towards me, but I genuinely tried to give her the benefit of the doubt, especially since she had such good reviews on here. This place must not be the same it was to have such great ratings. I am an Asian, like her, I understand that we can come off differently than we intend due to the language difference. I attempted to brush her demeanor towards me off, until she truly gave me a morbid haircut. I’ve never had to walk out of a salon, or not pay a service due to such disappointment. There were so many things wrong with this experience, I would add more but that would just make this review more extensive than it needs to be. Would give 0 stars if I could. 1st photo - Me with my natural hair, with my general haircut I’ve had for so long. No blowout. 2nd & 3rd photo - After the haircut at Lottie Salon 4th & 5th - Reference pics

1 /5 R M: Owner is extremely rude and kept saying my hair would be extremely curly once washed even though it isn’t . She then proceeded to tell me she wouldn’t be able to style my hair once cut. How can a person like this be trusted ? I would never have come here except I read reviews about her being racist only a little too late.

5 /5 Marisa Chentakul: I did highlights, curtain bang, trim, and grey coverage. The best hair salon experience I’ve ever had. Thao was the most accommodating and genuine human being! Thao is very professional and friendly. Her schedule do fill up pretty quickly so I would book her months in advance. My hair process took about 4 hours and she got me boba and pastries because she knew I haven’t eaten. I would be coming back 100%

5 /5 suni m: Mindy was amazing! I went to her to style my hair for Homecoming, and the next day I had a different event. Even though the curls fell out after the Homecoming dance, Mindy fit me into her schedule the next day to redo parts of it for free. I was very happy with how the hair turned out!

1 /5 Caroline Horsford: DO NOT COME HERE. Owner has no idea what shes doing. Made my haircut uneven on each side, kept on eating food and feeding her dog inbetween cutting my hair (without washing her hands each time), she was unable to give me the most basic layered haircut I wanted. She basically just trimmed the ends of my hair and called that "layered". Each time I asked her to adjust it how I wanted, she wouldnt do it and just did what she wanted. Very unhappy and disappointed with the result. Will never return here, I recommend others take their business somewhere else. No idea how shes lasted as long as she has in this business.